They keep making excuses why my money is not coming and now it has been almost 3 weeks since they approved my withdrawal.

De bliver ved med at komme med undskyldninger for hvorfor mine penge ikke kommer, og nu er der g?et snart 3 uger siden de godkendte mit udtr?k.

Dear Tonie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request?

Do I understand it correctly that your withdrawal is still pending inside your account or it has been processed and sent to you already?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hey.

Got my money this morning.??

Yours sincerely

Tonie.

Hej.

Fik mine penge i morges.??

Med venlig hilsen

Tonie.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Tonie, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com