Withdrawal request made on 4th Aptil. Told there was an issue with their provider in regards to withdrawals. I was then told at tge end of April that they now had a new provider and my withdrawal would be processed "in a few days"

It has now been over six weeks since my withdrawal request and Ive received another email today saying they "have an issue with their provider" which can now only be a lie. I think they have no intention of paying out my winnings.

Hello Motherclucker,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet Neto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I had an email to say my account was fully verified on the 10th April. I played using an €80 cashback they had given me as they hive members 10% back on their deposits. I made sure that I had read their terms and conditions so had stayed within my wagering amounts according to tbeir t&cs by only wagering a maximum of €2 per spin. I contacted them yesterday 20/04/23 and they spun the lie of having an issue with their bank provider again.

thankyou got replying to me so quickly

Claire

Thank you Motherclucker for all the information provided. I will now forward your complaint to my colleague Tomas ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Motherclucker,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Bet Neto Casino to join the conversation and participate in the resolution of this complaint.

Dear Bet Neto Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

I was told last week that they were now reviewing my bets before approvjng my withdrawal. This week we are back to the excuse of having a provider issue

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Motherclucker,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Tomas