Hvala vam na brzom odgovoru, juusohamalaine.
Na?alost, po?to nismo dobili nikakav dalji odgovor od kazina u vezi sa ovim problemom, niti izvan teme uprkos mojim poku?ajima da ih kontaktiram, ne mo?emo da nastavimo sa re?avanjem ove ?albe i primorani smo da je zatvorimo kao ?nere?enu", ?to ?e uticati ocena kazina na negativan na?in.
Postoji jo? jedna opcija kako da poku?ate da re?ite svoj problem ili da ubrzate proces - preporu?ujem vam da kontaktirate nadle?ni organ za igre na sre?u - Antilephone NV (Kurakao) i da im podnesete ?albu ( [email protected] i/ili [email protected] ). Pre podno?enja ?albe, uverite se da ste dali sve potrebne informacije: svoje li?ne podatke, detalje o kazinu, podatke za prijavu u kazino, opis problema i prate?e priloge ako je potrebno. Imajte na umu da je to prili?no pasivno telo za izdavanje dozvola i na odgovor mo?ete ?ekati nedeljama ili ?ak mesecima.
Tako?e je vredno napomenuti da sam proverio veb stranicu kazina i na?e interne bele?ke. Ve? se ne vidi na veb stranici kazina, ali ako vam zatreba, vlasnik veb stranice treba da bude "SG International NV"
Prema a?uriranju, izgleda da kazino trenutno ne prihvata nove igra?e, a odeljci na njihovoj veb stranici su prazni. Dakle, vrlo je verovatno da ?e uskoro prestati sa radom. Stoga nije sigurno da ?e vam regulator pomo?i. Me?utim, toplo preporu?ujem da ih kontaktirate.
Voleo bih da mogu biti od ve?e pomo?i. Iskreno se nadam da se vi?e ne?ete susresti sa ovakvim problemom.
U slu?aju da vam treba pomo? ili imate vesti od regulatora, kontaktirajte me na [email protected] .
Kazino mo?e ponovo da otvori ovu ?albu u bilo kom trenutku.
Srda?an pozdrav,
Branislav, Kazino.Guru
Thank you for your quick reply, juusohamalaine.
Unfortunately, since we have not received any further response from the casino regarding the issue, nor outside of the thread despite my attempts to contact them, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
There is one more option on how you can try to resolve your issue or speed up the process - I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao), and submit a complaint to them ([email protected] and/or [email protected]). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed. Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.
It is also worth mentioning that I checked the casino website and our internal notes. It is already not visible on the casino website, but if you need it, the owner of the website should be "SG International N.V."
According to the update, it looks like the casino currently does not accept new players, and sections on their website are empty. So, it is very likely they will stop operating soon. Therefore, it is not certain the regulator will help you. However, I strongly recommend contacting them.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
In case you need any help or have news from the regulator, please contact me at [email protected].
The casino can reopen this complaint anytime.
Best regards,
Branislav, www.kpvfaw.com
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