Hey team,

It's been a long time since I made the withdrawal request but their finance team is not reviewing the withdrawal. Till now it is still pending. 

And no one is giving any satisfies response even on live chat support. On the contrary, I am being told to contact myself through email on this [email protected] . But there is no response even on email. I am very upset & frustrated totally.

Their live chat sports team also said that we also cannot contact the finance team, they work like an independent department. And there is no time frame for this either.

But, They have clearly written that withdrawal will be processed in crypto within 48 hours. But nothing is as he has written.

I am being harassed a lot.

I request them to please send my withdrawal.

Dear ankus0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello sir, I provided all required documents for kyc verification and my withdrawal request is still in pending state. And I'm waiting for approval.

Could you please advise if the money reached your bank account yet? Was your withdrawal request successful? I'll await your reply.

Dear ankus0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.