My withdrawal request was rejected. A second account is said to exist under the same IP.

That is not true and I also informed the support.

I haven't received an answer yet.

Mein Auszahlungsantrag wurde abgelehnt. Es soll angeblich ein zweiter Account unter der selben IP vorhanden sein.

Das stimmt nicht und ich habe dem Support das auch mitgeteilt.

Ich habe noch keine Antwort erhalten.

Dear Tristan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos General T&Cs (https://www.betamo.com/terms-and-conditions) and I found this:

"In case the player has a duplicate account with bonuses, or same ID, or used a few accounts from the same browser, or same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from the IP address, the administration of the casino reserves the right to terminate such an account and withhold the winnings in order to avoid negative practice in the future."

Is there any chance that someone from your family/household created the account in the past?

Additionally, if there is any other relevant communication between you and the casino, forward it to [email protected].

Looking forward to hearing from you.

Best regards,

Kristina

Dear Tristan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.