Good day I can only say one thing No competent support. You have no idea about the slot game.

I was about 1650 euros canceled because I allegedly violated the 5 euro use directive.

Who knows the Game Extra Chili from Big Gaming? There is an additional function where you can trigger special games. He goes down in the course of the games always down when a bonus sign comes in the slots.
That means if you play with 1 Euro this bonus starts at 50 Euro until it shows zero then it automatically starts the special games. but you can also buy him at the amount shown. eg 22.40 Euro and so start the special games of course only to use 1.Euro if you're lucky you get at least the 22:40 back ..
Now I ask you: did I break now against the 5 euro rule? I do not think so. because the bet was 1 euro and not the larger amount. I had no chance to win for example 22.40 times more. Use is where man can adjust 1 euro or more.
I think it did not fit them that I could pay out with only 100 euros use almost 1700 euros.
Of course I've been trying to make that clear to you for a week but unfortunately have not been successful so far,
They never got into my problem or checked the game Extra Chili. They just looked at the list of my gameplay and saw the 3 higher amounts.
but this involves strange numbers such as 31.40 or 21.20 and the use of this game from 3 euros can only be even numbers. That leaves them cold.
So let the fingers of this casino there are certainly better with more competent support

Guten Tag ich kann nur eines sagen kein Kompetenter Support .Sie haben keine Ahnung von den  Slot game.

Mir wurden ca. 1650 Euro storniert weil ich angeblich gegen die 5 Euro Einsatz Richtlinie versto?en haben soll.

Wer kennt das Game Extra Chili von Big gaming ? Dort gibt es eine Zusatz Funktion wo man Sonderspiele ausl?sen kann .Der geht im laufe der Spiele immer weiter nach unten ,wenn in den Slots ein Bonuszeichen kommt.
das Hei?t wenn man mit 1 Euro Spielt startet dieser Bonus bei 50 Euro bis er Null anzeigt dann startet er automatisch die Sonderspiele. aber mann kann ihn auch zu dem Betrag der angezeigt wirt kaufen. z.b  22.40 Euro und so starten die Sonderspiele natürlich nur zum Einsatz von 1.Euro wenn man Glück hat bekommt man wenigstens die 22.40 zurück..
Jetzt frage ich euch: habe ich jetzt gegen die 5 Euro Regel versto?en ? ich glaube nicht.weil der Einsatz ja 1 Euro war und nicht der gr?ssere Betrag .ich hatte überhaupt keine chance z.b 22.40 mal mehr zu gewinnen. Einsatz ist dort wo mann Einstellen kann 1 Euro oder mehr . 
ich denke es hat ihnen nicht gepasst das ich mit nur 100 Euro Einsatz fast 1700 Euro auszahlen h?tte k?nnen.
Natürlich versuche ich seit einer Woche ihnen das klar zu machen aber leider bis jetzt keinen Erfolg gehabt ,
Sie sind nie auf mein Problem eingegangen oder haben das Spiel Extra Chili überprüft .Sie haben nur auf die Liste geschaut von meinen Spiel  ablauf und dort die 3 h?here Betr?ge gesehen. 
das dies aber komische Zahlen wie 31.40 oder 21.20 beinhaltet und der Einsatz bei diesem Game ab 3 Euro nur noch gerade Zahlen sein k?nnen .das l?sst sie kalt.
Also lasst die Finger von diesem Casino es gibt sicher bessere mit Kompetenterer Support

Dear Alexander,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear that you didn’t succeed to withdraw any of the winnings that you have accumulated during the bonus play. I checked the General Bonus terms, and this is what I found:

· 1.11 The following games don’ participate in the promotion: Extra Chilli (one of several listed games).

· 1.16 The maximum bet with an active bonus is 5 EUR.

I understand that you would prefer if the casino didn’t allow you to bet more than the maximum allowed bet during the bonus play, or not to let you to play one of the restricted games at all, but, unfortunately, this is not a common practice. The system that accompanies every withdrawal and verification of a bonus play is not automated. This is what happened in your case. You were not stopped or blocked when you have decided to increase your bet or when you have opted for one of the games listed as excluded from a promotion.

Sadly, there is not much I can do, to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. If you could specify for me which bonus did you play, and send me a link, that would help me to double-check all the relevant T&Cs. Thank you very much in advance.

Best regards,

Petronela

Thank you very much for clarifying

I could not have played the game extra chili in bonus mode, unfortunately I lost.

but as I said against the 5 euro stake I did not violate. explanation see above.

I would not have said anything if you only canceled the winnings in the game extra chili, because I could not have played there

guten Dank besten Dank fürs abkl?ren 

das ich das  Game extra chili nicht h?tte Spielen dürfen im bonus modus ist mir leider untergegangen.

aber wie gesagt gegen die 5 Euro Einsatz habe ich nicht verstossen. erkl?rung siehe oben.

ich h?tte nichts gesagt wenn sie mir nur die gewinne im game extra chili storniert .da ich ja dort nicht spielen h?tte dürfen

Dear Alexander,

Sadly, there is not much I can do, to support your case at this time. Please, let me know if there is anything else, I could help you with, otherwise I will mark this complaint as 'rejected'. 

Best regards,

Petronela

okay

Unfortunately, after gathering all the necessary information from the player, we’re rejecting this case. No further investigation is needed.