Deponovao sam 3.000 SEK 20. septembra 2023. i odlu?io se za bonus od 100%, ?to je rezultiralo sa 6.000 SEK na mom ra?unu. Od tada sam uspeo da osvojim do ukupno 20.955 SEK.
Slede?eg dana sam po?eo da imam probleme
kla?enje na odre?ene igre. Ovo me je zbunilo jer sam se kladio na isti iznos na igre koje su ranije radile besprekorno samo nekoliko sati ranije. Bilo je frustriraju?e jer me je bilo svega nekoliko stotina kruna da ispunim uslov za kla?enje, kao ?to pokazuje broja? pored mog bilansa. Ukupan zahtev za kla?enje bio je 240.000 SEK.
Prijavio sam problem kazinu i oni su mi preporu?ili da isprobam drugu igru. Poslu?ao sam njihov savet i ?ak sam spustio opkladu po?to nisam bio upoznat sa novom igrom. Nekoliko rundi je pro?lo dobro, ali se problem ponovo pojavio. Sada, nijedna igra nije funkcionisala, bez obzira na postavljenu opkladu. Na?ao sam jednu koja je prihvatila opkladu od samo 0,8 SEK (0,1 evro), ali je na kraju ?ak i to prestalo da radi.
Pro?le nedelje sam ponovo kontaktirao tim za podr?ku i obavestio ih o tome
?inilo se da je problem bio povezan sa zahtevom za kla?enje bonusa, s obzirom da sam mogao da se kladim samo na preostali iznos, ni?ta vi?e. Sada mi je ostalo samo 0,12 SEK i ne mogu da igram nijednu igru. Tvrdili su da ?e njihovi tehni?ari istra?iti problem i poslati mi e-po?tu kada prona?u re?enje. Pro?lo je nekoliko dana bez e-po?te sa njihove strane. Ponovo sam pru?io ruku, a ?inilo se da nemaju pojma o incidentu kao da nisu imali evidenciju o tome. Zamolio sam ih da provere evidenciju po?to sam prilo?io slike i detaljno objasnio problem. Na kraju su prona?li informaciju i jo? jednom obe?ali re?enje. Danima kasnije, jo? uvek nema re?i od njih.
U utorak sam ponovo pitao i
zatra?io da razgovara sa stvarnom osobom. ?ena me je uverila da je zaista osoba i priznala da nisu razumeli da uop?te ne mogu da igram bilo koju igricu. Obe?ala je odgovor u roku od 24-48 sati. Sada je pro?lo 60 sati od njenog obe?anja, a ja ostajem neobave?ten.
Pro?itao sam ovde na CasinoGuru-u da Betloco.com ponekad tvrdi da korisnici ne mogu da osvoje pravi novac svojim bonusima. Kada dostignete uslov za kla?enje, dobijate bonus novac koji ste prvobitno primili, 3.000 SEK u mom slu?aju. Ovaj uslov nije jasno naveden i kripti?no je opisan u odredbama i uslovima. Ne verujem ni da sam izgubio svoj po?etni depozit od 3.000 SEK. Od stotina kazina u kojima sam igrao tokom godina, ovo je prvo koje ima ovo pravilo. Zaista bi to trebalo eksplicitno da se ka?e ako tvrde da je to legitimna operacija. Oni to tako?e nisu pomenuli ni u jednoj na?oj komunikaciji. I sumnjam da je slu?ajnost da su igre prestale upravo kada sam ispunio ograni?enje uslova za kla?enje.
Stoga tra?im od Betloco.com da ukloni
blokadu koju su aktivirali i dozvolite mi da zavr?im svoju igru koliko god ?elim. Nakon toga, trebalo bi da mogu da podignem svoj novac.
I deposited 3,000 SEK on September 20, 2023, and opted for a 100% bonus, which resulted in 6,000 SEK in my account. Since then, I've managed to win up to a total of 20,955 SEK.
The following day, I started experiencing issues
placing bets on certain games. This confused me because I was betting the same amount on games that had previously run flawlessly just a few hours earlier. It was frustrating since I was only a few hundred Kronas shy of fulfilling the wagering requirement, as shown by the counter next to my balance. The total wagering requirement was 240,000 SEK.
I reported the issue to the casino, and they recommended me to try a different game. I followed their advice and even lowered my bet since I was unfamiliar with the new game. It went well for a couple of rounds, but the problem arose again. Now, no games worked whatsoever, regardless of the placed bet. I found one that accepted a bet as low as 0.8 SEK (0.1 euro), but eventually, even that stopped working.
Last week, I contacted the support team again and made them aware that
the problem seemed to be linked to the bonus's wagering requirement, given that I could only bet the remaining amount, nothing more. Now, I only have 0.12 SEK left, and can't play any game. They claimed their technicians would investigate the problem and email me when they found the solution. Several days passed with no email from their side. I reached out again, and they seemed clueless about the incident as if they had no log of it. I asked them to check the logs as I had attached images and thoroughly explained the issue. Eventually, they found the information and once again promised a resolution. Days later, still no word from them.
On Tuesday, I asked yet again and
requested to speak with a real person. The woman assured me she was indeed a person and admitted they hadn't understood that I was unable to play any games at all. She promised a response within 24-48 hours. Now, 60 hours have passed since her promise, and I remain uninformed.
I've read here on CasinoGuru that Betloco.com sometimes asserts that users can’t win real money with their bonuses. When you reach the wagering requirement, you are awarded the bonus money you initially received, 3,000 SEK in my case. This condition was not clearly stated and is cryptically described in the terms and conditions. I do not believe I lost my initial deposit of 3,000 SEK, either. Out of the hundreds of casinos I've played at over the years, this is the first to have this rule. It really should be explicitly stated if they claim to be a legitimate operation. They have also not mentioned this in any of our communications. And I doubt it's a coincidence that the games stopped precisely when I met the wagering requirement limit.
I, therefore, request Betloco.com to remove
the blockade they've activated, and let me complete my game to whatever extent I wish. After that, I should be able to withdraw my money.
Jag satte in 3 000 SEK den 20 september 2023 och valde 100 % bonus, vilket gjorde att jag fick 6 000 SEK p? kontot. Jag har d?refter spelat upp mig till 20 955 SEK.
Jag b?rjade dagen d?rp? att f? problem att
satsa p? vissa spel och f?rstod inte var det var f?r jag satsade samma summa och samma spel hade g?tt utm?rkt att spela bara n?gra timmar tidigare. Det var irriterande eftersom jag vara bara n?gra hundra kronor fr?n att klara oms?ttningskravet. Det s?g jag via en r?knare bredvid mitt saldo. Totalt oms?ttningskrav var 240 000 kr.
Jag anm?lde felet till casinon och de bad mig att testa ett annat spel. Jag gjorde det och minskade ?ven insatsen eftersom jag inte visste vad det var f?r spel. D? fungerade det. Men efter n?gra rundor slutade det ocks? att fungera. Inga fler spel fungerade nu oavsett insats. Jag hittade ett som godk?nde 0.8 SEK (0,1 euro) men sedan slutade det ocks? att fungera.
I f?rra veckan kontaktade jag supporten igen och sa att de verkade ha att g?ra med oms?ttningskravet p? bonusen eftersom jag kunde satsa exakt s? mycket som var kvar p? den, inte mer. Nu har jag 0,12 SEK kvar och kan inte spela p? n?got spel. De p?stod att tekniker skulle titta p? felet och de skulle mejla mig n?r det var klart. Jag fick inget mejl p? flera dagar och jag kontaktade dem igen och de fr?gade vad som h?nt, precis som om de inte har n?got logg p? incidenten. Jag bad dem titta i loggen eftersom jag bifogat bilder och beskrivit utf?rligt vad felet var. Till slut hittade de informationen och lovade ?ter igen att de skulle l?sa det och kontakta tekniker. Inget svar p? flera dagar.
I tisdags fr?gade jag dem igen och beg?rde
att f? prata med en riktig m?nniska. Det h?vdade hon att hon var och sa att de inte f?rst?tt att jag inte kunde spela n?gra spel alls. Hon lovade ?terkoppling inom 24-48 timmar. Idag ?r det 60 timmar sedan detta l?fte och jag har inte h?rt n?got.
Jag har l?st h?r p? CasinoGuru att betloco.com i vissa fall h?vdar att man inte kan vinna riktiga pengar med deras bonus. Det som sker i b?sta fall n?r man n?r oms?ttningskravet ?r att man f?r bonuspengarna som man fick i b?rjan, i mitt fall 3000 SEK. Detta ?r inget som stod tydligt och ?r ytterst kryptiskt beskrivet i villkoren. Jag anser inte heller att jag f?rlorat mina egna 3 000 kr. Av alla hundra casinon jag spelat p? genom ?ren s? ?r detta det f?rsta som har denna regel. D? m?ste man skriva det tydligt om man vill vara seri?sa. De har heller inte sagt n?got om detta n?r jag varit i kontakt med dem. Det ?r s?kert ingen slump att det slutade fungera exakt n?r jag n?dde gr?nsen f?r oms?ttningskravet.
Jag beg?r av betloco.com att de sl?pper
sp?rren de aktiverat och l?ter mig spela klart s? l?ngt jag vill och d?refter ska pengarna g? att tas ut.
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