I requested a withdrawal of €1,800 on June 4, 2025, and it has now been over 3 full days with the status still showing pending. Despite multiple contacts with customer support via live chat, I have only received vague promises that the "appropriate team" has been informed and that I should wait. No one has provided a clear timeline or actual resolution.

Support agents repeatedly told me to wait and that my case was escalated, but after 4 days, I still have no money and no proper updates. When I pressed for answers, I was accused of "threatening" them and the chat was abruptly closed.

This is unacceptable for any serious gambling platform. If you are considering using Betflip, be aware that withdrawing your winnings might take an unreasonably long time, and support may not help you properly.

Username: punishgt

Dear Punishgt,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

• Could you please forward a screenshot of your withdrawal request to [email protected]?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

done i sended it to email: [email protected]?

From what I am seeing online , they give people free spins for good reviews on sites , then never actually pay out anyone.

Dear Kristina,

Thank you for your response. Attached is the screenshot of my withdrawal request as requested.

I hope this helps in documenting the issue. Please let me know if anything else is needed.

Best regards,

Punishgt

Thank you for your reply, Punishgt. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of BetFlip Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BetFlip Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.