I created an account at betfury 3 days ago, won 15,000 Yen on pragmatic slots and live casino, was promoted to VIP2, sent chips to people who congratulated me in chat, account was instantly locked. I tried to dispute this with betfury, but they said they detected multiple accounts. What should I do?

Dear fewman12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i got logged out from my account, then i receive an e-mail that says my account is blocked.

i didn't use any bonus.

not sure, my whole family dont play casinos

here is the screenshot with the support, sorry for incovinience it's written in Japanese

Thank you very much, fewman12, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello fewman12,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see how I can help and to see if I can help somehow. In the meantime, can you please confirm if any of your family members or friends have registered an account at BetFury Casino? If they have, have you found yourselves playing the same games at the same or similar times, possibly during a visit?

We would like to invite BetFury Casino to join the conversation.

Dear BetFury Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]

hello Michal

im not sure, my whole family dont play casinos. My friends come over to my house often though.

i dont think they play on Betfury

Hello!

Your account was blocked due to multiple violations of our Terms of Use.

Previously, you had an account (User231**06) that was found to be using automated bot software for placing bets in Futures, which is strictly prohibited under Section 20.3 of our rules. As a gesture of goodwill, we allowed the full withdrawal of your deposited funds from that account.

However, creating a new account (User713**67) after the original was blocked constitutes a breach of our multi-accounting policy, as stated in Section 4.1.9. This new account was also linked to the original by both device data and KYC details.

Despite the previous warning, the same violation was repeated — bot usage in Futures. As a result, this second account was also blocked in accordance with Sections 20.3 and 4.1.9.

Thank you for understanding.

– BetFury Team

Dear BetFury Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused at [email protected]

I have never received any funds deposited from my account since i have never created any account on Betfury either.

actually i played futures but i barely won, and 90% of my winnings came from slots.

Hello,

Thank you for reaching out. We would like to clarify that the account User713**67 is directly connected by full KYC match to a previously blocked account (User231**06), which was permanently banned for violating our Terms of Use — specifically, for the use of bot programs in the Futures section.

As this case involves sensitive and confidential user data, we are unable to disclose full technical evidence publicly. However, we are more than willing to provide all relevant documentation and technical proof directly via email. We kindly ask that the user (or their representative) contact our Risk Department at [email protected] to receive full case details and evidence.

What does KYC exact match mean? I have never created an account with betfury before and have never submitted any KYC documents.

Do you have any evidence that you are using a bot program? I was just trading based on indicators and tick charts.

In addition, most of the winnings come from SLOT and LiveCasino. Any objections?

At the moment, it seems as though Betfury is just making a fuss because he doesn't want to pay out the winnings.

KYCの完全一致とはどういうことでしょうか？以前にbetfuryにてアカウントを作成したこともKYC書類を提出したことも無いですよ。

ボットプログラムの使用とありますがそれについての証拠はありますか？僕はインジケーター、ティックチャートを基にトレードしていただけです。

それに加え、勝利金のほとんどもSLOT,LiveCasinoからのものです。異論は何かありますか？

今のところBetfury様は勝利金を支払いたくない故に難癖を言っているだけかのように感じますが。

Hello!

We understand your continued concerns and would like to clarify the situation once more — point by point — and with full transparency, referencing the applicable Terms of Use.

1. What does "KYC exact match" mean?

You (or someone using your data) submitted personal information during the KYC Step 1 process, and this data exactly matches that of a previously banned account (User231**06), which was blocked for using bot programs.

While we cannot definitively confirm if you created both accounts or if someone else used your information, a full KYC match is a critical compliance trigger under our security protocols, and as per our Terms, such cases are treated as directly connected.

2. "Do you have evidence of bot usage?"

Yes. You deposited on 2025-06-02 at 11:49:31, converted funds to USDT on 2025-06-03 at 04:30:51, and started trading in Futures just 2 minutes later, at 04:32:33 UTC. The trading behavior showed non-human patterns — highly repetitive and extremely fast executions — consistent with bot automation. Trading ended at 06:03:50 UTC with a profit of +56.17 USDT. You then switched to casino games and gained an additional +53.58 USDT.

These actions fall under the prohibited behavior defined in our Terms of Use, including but not limited to:

Clause 20.3: Use of bots (automatic players), system errors, or unfair advantages.

Clause 4.1.10: Use of software that gives an unfair advantage (e.g. bet automation, probability analyzers). Winnings and deposits associated with such behavior may be withheld.

Clause 6.3: We may suspend or close accounts violating these Terms, without prior notice, and may void bets and retain funds including deposits.

3. "Most of the winnings came from SLOT and LiveCasino"

Even if you played slots afterwards, the winnings from the casino followed the bot activity and were part of the same session. Under Clause 6.5, we reserve the right to cancel or limit wagers placed in violation of system rules.

Additionally, Clause 8.5 permits forfeiture of positive balances in cases involving duplicate accounts, bots, fraud, or any manipulation of the platform.

4. "BetFury just doesn’t want to pay"

BetFury processes thousands of legitimate withdrawals every day. In your case: We are offering to refund your original deposit. We cannot pay out any funds gained through bot usage or subsequent profits, in line with Clause 4.1.10 and Clause 6.3.

If illegally obtained funds exceed the deposit, BetFury reserves the right to recover them, as stated in our Terms.

If you'd like to review the technical logs and full documentation, please contact our Risk Department at [email protected].

We're happy to provide everything privately, as we cannot share sensitive data publicly.

Dear fewman12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It says it's an inhuman pattern, but that definitely doesn't apply, and I can't think of any KYC matches either.

What should I do?

非人間的なパターン とありますが絶対に該當(dāng)してはいませんし、KYCの一致にも心當(dāng)たりがありません。

どうしたらいいんでしょうか？

Dear fewman12,

Have you reached out to the casino team as mentioned above?

If you'd like to review the technical logs and full documentation, please contact our Risk Department at [email protected].

If so, please forward the email from the casino team and the evidence to me at [email protected] for an independent review

Ok, I'll contact you and get the document.

わかりました。連絡(luò)して文書を入手します。

Dear fewman12,

Have you reached out to the casino team and received the technical logs and full documentation?

If so, please forward the email from the casino team and the evidence to me at [email protected] for an independent review.

Dear fewman12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.