Dragi Arsenije,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li imate bilo kakve dokaze u vezi sa va?im stanjem i zahtevom za povla?enje, kao ?to su snimke ekrana ili potvrde e-po?te?
Mo?ete li potvrditi da ste pro?li KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li biste mogli da podelite svoju komunikaciju sa kazinom u vezi sa povla?enjem? ?alji e-po?tu ili transkripte ?askanja na moju e-po?tu na [email protected] , ili postavite snimke ekrana ovde.
Pored toga, da li ste razmi?ljali o tome da zatra?ite istoriju svojih opklada od kazina? To bi moglo biti od pomo?i u pru?anju jasnije slike onoga ?to se dogodilo.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Dominika
Dear Arseni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do you have any evidence regarding your balance and the withdrawal request, such as screenshots or email confirmations?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
Additionally, have you considered requesting a history of your bets from the casino? It could be helpful in providing a clearer picture of what happened.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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