I have made a deposit via my credit card and have also received a deposit confirmation by email from the platform on which the deposit is made (QuickBit). At betinia, however, the deposit was declared as "canceled" and not credited to the account.

The money has been withdrawn from my credit card account.

After contacting Betinia three times via the chat, I was informed each time that the finance department would contact me. However, this has not happened so far. And a chargeback was not initiated either.

Ich habe eine Einzahlung über meine Kreditkarte veranlasst und von der Plattform, über die die Einzahlung l?uft (QuickBit), auch eine Einzahlungsbest?tigung per eMail erhalten. Bei betinia wurde jedoch die Einzahlung als "Storniert" deklariert und nicht dem Konto gutgeschrieben.

Von meinem Kreditkartenkonto wurde das Geld abgezogen.

Nachdem ich bereits drei mal über den Chat Kontakt mit Betinia aufgenommen habe, wurde mir jedes Mal mitgeteilt, dass sich die Finanzabteilung mit mir in Verbindung setzen wird. Dieses ist bisher jedoch nicht passiert. Und auch eine Rückbuchung wurde nicht veranlasst.

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello,

So I have only contacted Betinia about the problem so far and the amount has never been credited to my account.

However, a later payment was credited using the same payment method.

By payment provider, do you mean my credit card company or the payment provider QuickBit, who is responsible for credit card payments at Betinia?

Hallo,

Also ich habe bislang nur Betinia bzgl. des Problems kontaktiert und der Betrag wurde nie meinem Konto gutgeschrieben.

Allerdings wurde eine sp?tere Zahlung über die selbe Zahlungsmethode gutgeschrieben.

Meinen Sie mit Zahlungsanbieter mein Kreditkartenunternehmen oder den Zahlungsanbieter QuickBit, der für Kreditkartenzahlungen bei Betinia zust?ndig ist?

Dear Stefan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

The case can be closed. Betinia finally credited the money.

Hallo,

Der Case kann geschlossen werden. Betinia hat das Geld schlie?lich gutgeschrieben.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stefan, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com