Dragi thompsonsn1107,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem sa povla?enjem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Mo?ete li da nam ka?ete da li je va? nalog u potpunosti verifikovan? Da li ste bili obave?teni za?to ne mo?ete da podignete svoj dobitak? Da li je to interni problem sa sistemom kazina ili se odnosi samo na va? nalog?
Imajte na umu da bez verifikacije naloga ne?ete imati pravo na povla?enje sredstava.
Me?utim, verujem da ?emo mo?i da vam pomognemo da re?ite ovaj problem i dobijete svoje dobitke ?to je pre mogu?e. Radujemo se Va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear thompsonsn1107,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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