Ladies and Gentlemen,

I recently had a problem with BetOnline.ag.

I placed 4 bets on E-Sports, on the "third map winning" market of CSGO.

A few hours later, when I logged in, I found them all voidate.

Three would have been winners, while one is a correct void as the match ended 2-0 and did not go to third. In total they refused to pay me $ 727.

I have always bet on BetOnline, several thousand a day, I have never had problems, I don't understand why they are swapping me.

They said the odds were wrong, but that's not true. They were about the same, the error was not obvious. It was not a 1.2 odds offered by mistake at 12, they were 1.57 instead of 1.5. Quite simply the odds moved in my favor and they refused to pay.

I hope you can help me

Best regards

Mattia G****

Gentili signori,

Recentemente ho avuto un problema con BetOnline.ag.

Ho piazzato 4 scommesse sugli E-Sports, sul mercato "vincente terza mappa" di CSGO.

Alcune ore dopo, quando ho fatto il login, le ho trovate tutte voidate.

Tre di essere sarebbero state vincenti, mentre una è un void corretto in quanto il match è finito 2-0 e non si è andati alla terza. In totale hanno rifiutato di pagarmi 727 dollari.

Ho sempre scommesso su BetOnline, parecchie migliaia al giorno, non ho mai avuto problemi, non capisco perchè mi stiano scammando.

Hanno detto che le quote erano sbagliate, ma non è vero. Erano circa le stesse, l'errore non era evidente. Non era una quota 1.2 offerta per sbaglio a 12, erano tipo 1.57 anzichè 1.5. Semplicemente le quote si sono mosse a mio favore e loro hanno rifiutato di pagare.

Spero che possiate aiutarmi

Cordiali saluti

Mattia G****

Dear Matia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem, however your issue is sports betting related. As you might know, our forum www.kpvfaw.com, deals with the complaints regarding online casinos only. I understand it must be difficult for you Matia, but unfortunately, we don’t have enough insight to take on this kind of issue. I can try communication with the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is [email protected]. Thank you very much for your understanding.

Best regards,

Kristina