Dear Bruno,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we move forward. Can you advice if the casino still hasn't send you any proof of duplicate account? Did you verify your account? Also please, if you have any other proof or relevant conversation with the casino regarding the case send it to [email protected]. Thank you in advance for your reply.

Best regards,

Nick

It is not true, I never had another account, if I have proof, if the other account also belongs to me then you can show me the account with my data and verified with my documentation.

They cannot, at the time of paying, claim that there is another account and simply not pay.

Also did they check my account before I started playing, if I had another account they certainly wouldn't, or do they have a disabled verification method?

N?o é verdade, nunca tive outra conta, se tenho comprovem, se a outra conta também me pertence ent?o podem-me me mostrar a conta com os meus dados e verificada com a minha documenta??o.

N?o podem na altura de pagar alegar que há outra conta e simplesmente n?o pagar.

Além disso verificaram a minha conta antes de eu come?ar a jogar, se tivesse outra conta certamente n?o o fariam, ou têm um método de verifica??o com deficiência?

Thank you very much Bruno for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bruno,

I looked at your complaint and will do my best to help you. I would like to invite Bettilt Casino into this conversation. Please, send me some relevant evidence to my email: [email protected] that this player had multiple accounts.

Isn't the data mine? Isn't that my account? I authorize them to show, the IP could already be the same, besides not being fixed, I have this service provider for about 6 months and I can prove it. How long does this second account have? I prove that the IP could never be the same and that what they are claiming is false. I show evidence, you also have to prove

Os dados n?o s?o meus? Essa conta n?o é minha? Eu autorizo a mostrarem, o IP já mais poderia ser o mesmo, além de n?o ser fixo, tenho este fornecedor de servi?os á coisa de 6 meses e posso provar. Quanto tempo tem essa segunda conta? Eu provo que o IP jamais poderia ser o mesmo e que é falso o que est?o a alegar. Eu mostro provas, vocês também têm que provar

Dear Bruno,

thank you for emails which you provided but I'm afraid we have nothing to investigate in this case. Casino refused to provide relevant evidence of having multiple accounts, they've just sent what you can see in complaint.

I would like to recommend to contact Curacao gaming authority for further investigation. You can write them an email here: [email protected].

Please, let me know the result of communication with Curacao. My email: [email protected]

Thank you for understanding.