My account was locked for the reason "We want to discuss responsible gambling tools with you" Which is not a good reason to lock a persons account. But I went through the process anyway and even after listening to there rep talk about responsible gambling nonsense for 20 minutes my account remains locked. I did not violate the terms and conditions in anyway and I have a fully verified account. You had no right to lock my account for this reason. I've had to send in verification documents twice over the years to this ridiculous company. My advice is avoid Betway at all cost they like to make peoples lives miserable. I play on many other sites and none have ever EVER made me jump through hoops like Betway has.

Dear seanhendricks1994,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with Betway Casino.

Could you please tell me if the customer support specified when your account will be unlocked? Have you received any explanation for why your account has been blocked?

Have you ever asked to be self-excluded in any gambling establishment?

Could you please confirm if you passed the KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear seanhendricks1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.