Played a lot and made some deposits. I won 1000 euros and now my account is blocked. I am supposed to have registered several accounts, but only have one

Habe viel gespielt und einige Einzahlungen gemacht. Habe 1000 Euro gewonnen und jetzt ist mein Konto blockiert. Ich soll mehrere Konten registriert haben, hab aber nur eins

Dear Mophet,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

thank you very much first ...

since several parties in the house use the same Internet access, I cannot rule it out ...

after registering some time ago I used a welcome bonus but didn't win ...

all current winnings are earned without a bonus ...

greeting

Hallo

vielen dank erstmal…

da im Haus mehre Parteien denselben Internet Zugang nutzen kann ich es nicht ausschlie?en…

habe nach der Registrierung vor einiger Zeit einen welcome Bonus genutzt aber nicht gewonnen…

s?mtliche aktuellen Gewinne sind ohne Bonus erspielt…

gruss

Thank you very much, Mophet, for your reply. Could you please advise if your account has been verified in the past?

Unfortunately, no

Leider nein

Thank you very much, Mophet, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mophet,

I looked at your complaint and will do my best to help you. I would like to invite BetWorld247 Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Dear Mophet,

can I consider this case as resolved, please?

Hey you are just the best ...

Account is active again.

hope there are no problems with verifying and paying out now ...

Thanks very much

Ey ihr seid einfach die besten…

Konto ist wieder aktiv.

hoffe es gibt jetzt keine Probleme mit verifizieren und auszahlen…

vielen Dank

Dear Mophet,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com