Hi, I've been waiting 5-6 months for 3 different withdrawals totaling 750 euros.

In the beginning it was 1,500 euros, so half of it has been paid out.

The withdrawals took around 2 months.

The remaining 750 euros have been waiting for almost half a year or almost 5 months and they continue to write every week that they have problems with their old bank and they are doing everything in their power to solve the problem.

Almost half a year has passed??

At the beginning they said next week it will be fixed etc

Then their response time on my support ticket started to go from 1 day to 1 week and they always make some excuse.

Is this something you can help me with?

Etc. Jimmy

Hej, har snart v?ntat 5-6 m?nader p? 3 olika uttag p? totalt 750 euro.

I b?rjan var det 1500 euro s? har f?tt ut h?lften av de.

Dom uttagen tog runt 2 m?nader.

De resterande 750 euron har ja v?ntat p? snart i ett halv ?r eller n?rmare 5 m?nader och dom fors?tter skriva varje vecka att dom har problem med sin gamla bank och dom g?r allt i sinn makt att l?sa problemet.

Snart har det g?tt ett halv?r??

I b?rjan sa dom next week it will be fixed osv

Sen b?rjade deras svar tid p? mina support ticket g? fr?n 1 dag till 1 vecka och de ?r alltid n?gon urs?kt.

?r detta n?got ni kan hj?lpa mig med?

Mvh Jimmy

Hello jimmylindahl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetWorld247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey! Has been verified since the beginning, I created the account, can't see exactly when, but it's been more than six months.

Winnings are real money as I never use bonuses.

The only thing you get is cashback a certain percentage weekly of the total deposit that particular week.

I have a total deposit of 7543 euros and withdrawals of 950 euros which I received, and these withdrawals which I received also took a very long time, like 2 months.

But now I've almost waited 5-6 months and written about 50-100 times to the support and they always blame something, problems with bank next week it will be fixed.

Now they have started to say that they have changed banks and that my money is still in the old bank and they have been trying to solve it for as long as possible but don't think that is my problem? When they promise 2-5 bank days, they shouldn't take nearly 6 months for my money and you start to wonder if I will even get these 750 euros.

Etc Jimmy

Hej! ?r verifierad sen b?rjan jag skapade kontot kan ej se exakt n?r men det ?r mer ?n ett halv?r sen.

Vinster ?r av riktiga pengar d? jag aldrig anv?nder mig av bonus.

Det enda man f?r ?r cashback en vis procent veckovis av totalt depositen just den veckan.

Har en total deposit p? 7543 euros och uttag p? 950 euro som ja f?tt ut d?r dessa uttag som jag f?tt ut tog ocks? v?ldigt l?ng tid typ 2 m?nader.

Men nu har ja n?stan v?ntat snart 5-6 m?nader och skrivit ungef?r 50-100 g?nger till supporten och dom skyller alltid p? n?got, problems with bank next week it will be fixed.

Nu har dom b?rjat s?ga att dom har bytt bank och att mina pengar ?r kvar p? gamla banken och dom har f?rs?kt l?sa de hur l?nge som helst men tycker inte det ?r mitt problem? N?r de lovar 2-5 bank dagar s? ska de v?ll inte ta n?rmare 6 m?nader f?r mina pengar och man b?rjar undra om jag ?ns kommer f? dessa 750 euros.

Mvh jimmy

Thank you jimmylindahl for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi jimmylindahl,

I've just reviewed your case and fully understand your concerns about such a delay. I'll try my best to help you by contacting the casino.

Dear BetWorld247 Casino, I'd like to invite you to join this conversation and take a part in the resolution of the player's complaint. It would be very much appreciated if you can share more information regarding the case. Do you have any specific reasons for not paying out the winnings to the player for 6 months?

I'm looking forward to hearing from you.

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi jimmylindahl,

as you were able to notice, the casino wasn't responsive and I'm very sorry to state this, but without the casino's willingness to cooperate we cannot do anything in your case. As per our policy, I will now close your complaint as unresolved.

Please, be noted that this unresolved complaint will make a negative impact on the casino's rating and other players can read about your experience with BetWorld247 in our review. I hope, it will motivate the casino to change its attitude towards its players.

Best regards,

Natalia