Hello, on 27.09.23 I received an email with a 60% bonus offer. On 28.09.23, I made a deposit under this bonus using LTC, successfully played through it, and passed the verification via chat. However, when I tried to withdraw my funds, I encountered an error that reads "withdrawal error. Please check the data or contact support". I contacted the support team and they forwarded my issue to the technical department. Since the 28-29th, they still have not resolved this problem, and the error still appears. Each time I contacted the support team, they keep telling me they are working on it and that I only need to wait a little longer. But "a little longer" has already been practically 2 weeks at this point. I have saved all my correspondence with support for reference.

Здравствуйте, 27.09.23 мне пришло письмо на почту с бонусом 60%, 28.09.23 я сделал под этот бонус депозит через LTC, успешно его отыграл, прошел верификацию через чат, но при попытке поставить средства на вывод мне выдает ошибку "withdrawal error. please check the data or contact support". Я обратился в поддержку где они создали запрос в технический отдел, собственно с 28-29 числа они все еще не решили эту проблему, все еще выдает ошибку, в чате поддержки мне из раза в раз пишут, что они занимаются этим и нужно еще немного подождать, но немного длится уже по сути 2 недели, переписки с поддержкой у меня сохранены

Dear whenty,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitKingz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Have you previously made any successful withdrawals from the casino before?
• If there is any other relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I previously played at bitkingz casino, there were no conclusions

In general, I played in many casinos, even if we take this Dama NV network, I practically played in every one that accepts players from the Russian Federation, there were successful conclusions from other projects of this network, this is the first time I have encountered such an error. I wanted to attach an archive of screenshots of my communication with support, but I couldn’t find how.

Ранее в bitkingz казино я играл, выводов не было

Вообще в казино я играл во многих, даже если взять эту сеть Dama N.V то практически играл в каждом где принимают игроков из РФ, из других проектов этой сети были успешные выводы, с подобной ошибкой сталкиваюсь впервые. Я хотел прикрепить архив скриншотов с моим общением с поддержкой, но не нашел как.

This is the history of my deposits and also a screenshot with the error text when trying to create a withdrawal request

Это история моих пополнений и также скриншот с текстом ошибки при попытке создания заявки на вывод

Thank you very much, whenty, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you whenty for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BitKingz Casino for their help in resolving this complaint. We would like to ask how we can help resolve this issue.

Thank you!

Today I was able to deposit funds for withdrawal, but it has not yet arrived in my wallet, I will write what happens here.

Сегодня я смог поставить средства на вывод, но он еще не поступил на мой кошелек, как поступит я напишу здесь.

I received funds to my wallet, the complaint is no longer relevant

Я получил средства на кошелек, жалоба более неактуальна

Dear whenty,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter