Hello.

I'm trying to get verified by a casino. I have filled out the registration fields for my account. Also included my main email. My email should have received a link with which I should confirm my email. But she didn't come. Then I tried to change the password in my account, and for this I should receive a link to my email, after which I could change the password. But it didn’t come either. Then I wrote to the casino security service, where I indicated my casino account number and attached all the documents that were required. I received no response in return. I want to change my email so that I can easily pass verification. But the security service does not answer me and cannot answer me, since my mailbox does not accept messages from the casino. I want to change mine

Dear eldarishakov41,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BizBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you achieve your current balance with the help of a bonus?
• Have you been in contact with the casino via live chat?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I did not use any bonuses and my winnings were made at the casino. I communicated with the casino about my problem. Ori wrote that the security service would write to me. but more than a day has passed and I still have not received the message. I sent screenshots of support dialogues to your email.

Thanks for your email and reply.

Have you received any reply to your email from the security department? Have you confirmed with live chat the security department sent you a reply?

Hello,

I did not get email from security department. I wrote about this problem to live chat. But live chat wrote me that i must wait answer from security department.

More than 7 days have passed with no response from them. I ask you to help me connect with them and explain the situation with my email inbox that I am not receiving any messages from them. Maybe I should change my email

Thank you very much, eldarishakov41, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected])  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear eldarishakov41,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BizBet Casino representative to join this conversation.

Dear BizBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curacao Gaming Authority ([email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (m[email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka