I've been trying for days to withdraw the 200 reais I won at this casino.

I've already checked all the documentation, but they charge me a proof of the deposit on the credit card, I sent the screen where the purchase appears, the invoice statement and everything I send them they say are irrelevant, they are demanding my name, date, value who received it and such, so this voucher is up to them to forward me according to the bank I'm using.

Don't go in there, it's the fourth time they've stopped my withdrawals, they're bad and they don't pay.

They make a thousand and one excuses not to pay you.

Until today my balance is there and all withdrawal attempts are refused.

Estou a dias tentando fazer o saque de 200 reais que ganhei nesse cassino.

Ja verifiquei toda documenta??o ,so que os mesmos me cobram um comprovante do deposito no cartao de credito,enviei a tela onde consta a compra ,o extrato da fatura e tudo que envio pra eles dizem ser irrelevantes ,estao exigindo meu nome data valor quem recebeu e tals ,so que esse comprovante cabe a eles me encaminhar de acordo com o banco que estou usando.

N?o entrem lá ,ja é a quarta vez que impedem meus saques usam de má e n?o pagam .

Arrumam mil e um pretextos para nao te pagar.

Ate hj meu saldo se encontra la e todas as tentativas de retirada sao recusadas.

Dear Tamiris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good morning, all the verification documents were sent to the casino, but when requesting my withdrawal they ask me for proof of the deposit that was made on 01/14 in the amount of 30 reais, they require my name to appear on the receipt , the company that received the date from the bank and everything else, and the purchase on credit, the receipt with these data is in the possession of the casino because they should send me this deposit receipt as an invoice.

The bank sends me this purchase by invoice and purchase notification in which the casino considers it irrelevant to them, being that it is the only document that the bank provides me, thus preventing me from receiving my withdrawal.

It's the fourth time they've done this and I never want to withdraw 1 cent from it, now depositing is very easy.

They act in bad faith with us players.

Bom dia ,todos os documentos de verifica??o foram enviados para o cassino ,só que ao.solicitar meu saque eles me pedem o comprovante do depósito que foi feito no dia 14/01 no valor de 30 reais ,exigem que conste o meu nome no comprovante ,a empresa que recebeu data logo do banco e tudo mais ,sendo que a compra no credito o comprovante com esses dados ficam a poder do cassino pois eles deveriam me enviar esse comprovante de deposito como uma nota fiscal.

O banco me envia essa compra por fatura e notifica??o de compra no qual o cassino considera irrelevante para eles ,sendo que é o único documento que o banco me fornece assim me impossibilitando de receber meu saque.

Já é a quarta vez que fazem isso e nunca se quer consegui retirar 1 centavo de la ,agora depositar é muito fácil.

Agem de má fé com nós jogadores.

Thank you very much, Tamiris, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok the balance I had for the loot I bet again due to being barring him.

I hope I don't do business in this casino anymore, attention to those who register you can deposit but you can't withdraw because they bar everything that is way, they deny your withdrawals until you give up.

Be smart don't fall into the same hole as me.

Ok o saldo que tinha para o saque apostei novamente devido ficarem barrando ele.

Espero n?o fazer negócio mais nesse cassino,aten?ào para quem se cadastrar vc pode depositar mais nao pode sacar pois barram de tudo que é jeito ,negam suas retiradas até vc desistir.

Fiquem espertos nao caiam na mesma furada que eu.

Hello, Tamiris,

I am sorry to hear about your negative experience. Do I understand it correctly, that you lost your disputed funds?

Thank you in advance for providing the information.

Yes, I preferred to bet them than to be angry to withdraw.

So I won't play at this casino again.

Sim preferi aposta-los do que ficar passando raiva para retirar.

Assim nao volto a jogar mais neste cassino.

Thank you, Tamiris, very much for your reply and confirmation. I understand your frustration and I am truly sorry about your situation.

Since you have played your balance down to zero, I am afraid there is nothing more we can do. Unfortunately, in this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, www.kpvfaw.com