Good day, Casinoguru team, I am writing to complain about this casino, as they are refusing to pay out my winnings! I funded my wallet through my Lithuanian bank, Revolut, using a master card, and now the casino is stating that they can't pay me back into the same account that I made the deposit from. Lithuania is not on their list of prohibited countries on their website, so the only relevant countries should be those listed on their site, not the ones they've just arbitrarily decided on! It seems that they are happy to accept deposits from Lithuanian banks, but are unable or unwilling to make payouts. Yet another scam! I need help with this situation, as this is the first time I have managed to win anything, and as usual the casino is causing problems! Why does every casino try to make the experience as uncomfortable as possible for the player and do everything they can to avoid paying out winnings?

Добрый день команда casinoguru,пишу жалобу на данное казино,так как они отказываются выплачивать мне мой выигрышь!я пополнял кашелек через свой Литовский банк , Revolut при помощи master card,теперь казино заявляет что они не могут выплатить мне на тот же счет с которого я вносил я депозит,Литвы нету в списке запрещенных стран на их сайте,поэтому актуальные страны те которые указаны на их сайте а не те которые они придумали только что!вносить депозиты им почему то можно с литовских банков а вот выводить они не могут,очередные мошенники!прошу помощи в этой ситуации ,так как первый раз что то удалось выиграть,и как всегда проблемы с казино!почему каждое казино старается сделать все чтобы игроку было не комфортно и сделать все чтобы не выплатить ему выигрыш!

Dear restohotel68,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The account was fully verified, and the casino offered another payment option! The payment has not yet been received, and I am keeping the complaint open!

I also want to notify you that the casino does not list Lithuania in the list of prohibited countries, how can a player know about this? And it’s lucky that I have other bank accounts, otherwise how would they pay me???? no way! payment problems casino, this is their problem, I deposited money, I won, please pay for the winnings! By transfer, check, cash, the player should not worry about this!

Учетная запись прошла полную проверку,и казино предложило другой вариант выплаты!выплата пока что не поступила,и жалобу держу открытой!

Так же хочу вас уведомить,что у казино не указано Литвы в списке запрещенных стран,откуда игрок может знать об этом?и это повезло что у меня есть другие банковские счета,а иначе как бы они мне выплатили????никак!проблемы выплаты казино,это их проблема,я внёс деньги,я выиграл,будьте добры оплатите выигрыш!перечислением,чеком,наличными,игрока это волновать не должно!

so today is 6 november 2023.the transfer was completed 01.11.2023 at 11.59 GMT + 2 time!!

time is 16,50 gmt + 2 and nothing came no my account!!!its 80 h passed,without saturday and sunday!you seriusly Blazzio its 2023 bank tranfers 24h maximum!!!they also cannot send me any transaction details,trasfer tracking nr etc,so they cannot proove that transaction was completed!!!

to check how fast money transfering to my account which i use for withdrawal in this casino,i send money to myself from different acounts and differents day it was 02.11 and 03.11 and both of them was transfered and already in my account!!!

they told me dead line is 08.11.2023 so its 5 working days from 01.11 so OK we whating,but i am sure they just whasting my time,and 08.11 they will found some banking issue,money was not sended,and blah blah blah!!i know that tricks very very well!!

so whaiting till 08.11

7 th november time 13.47 +2GMT my won still not recieved!!

casino cannot provide transaction details,so i cannot contact my bank for more infromation!!!

its 2023 and bank transfers usuakllu from 0-24h not in 72h or 96h or more!!Never and Never again to this Casino!!!!

Its a 9.11.2023

Time 02.06 gmt+2

After all deadlines from bank transfers

I have not received anything from this casino!they send me only 1550 apologizes instead of my won!

Also they send me some paper that money was sended,but i dont trust this paper!its 2023 dear casino guru members,not possible for bank transfers in 8 days,not possible and i knew it!Online players are not safe in online gambling industry!its better to play in real life,you dont need to whait to get payout,and dont need to stress,and only passport check,that it?ONLINE CASINOS IS MOSTLY SCAMMING RESOURCES!this licence not saving gamers,its only allowed to make legal money making for casino!i am kindly ask to help me with this casino,only you can help,other resources who is making rating for casino,they just declined my complaint,they trust more to casino,not to players!i though before,that this resources was created to secure players and solve the problem,but looks like they in 1 boat with casinos!thanks for you time casinoguru team!!!!

Best regars to u all!

10.11

time 13.16 gmt +2

money still not recieved!

casinno tell me that money is sended from them,already 9 days passed!

I received a letter from my payment system from Ireland where the casino sent me money, but they returned it back to the casino because they do not accept bank transfers from another name, only from mine!

The complaint remains open because I don’t yet see a solution to how to get my money! I only have the payment systems revolut and paysera, which are assigned the Lithuanian Iban, and the casinos don’t pay for the Lithuanian Iban! This is a dead end! It’s not one of their wallets for payment. I don’t have access, I even tried to register, and it didn’t work either! I don’t want to leave this money to the casino, it’s not 10 or even 50 euros! It’s 1550 euros!

Получил письмо от своей платежной системы из ирландии куда мне казино выслало деньги,но они вернули их назад казино,так как не принимают банковские переводы от другого имени,только от моего!

Жалоба остается открытой так как я пока не вижу решения как получить мои деньги!у меня есть только платежные системя revolut и paysera которым присвоен Литовский Iban,а на литовские Iban казино не выплачивает!это тупиковая ситуация!не один из их кощельков для выплаты я так же не имею доступа,пробуывал даже пройти регистрацию,и тоже не вышло!я не хочу оставлять эти деньги казино,это не 10 и даже не 50 евро!это 1550 евро!

Thank you very much, restohotel68, for providing all the necessary information. Please understand that it is nothing unusual that a casino won't pay your winnings if the preferred payment method is not registered under your name.

I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Petronela, no one told you that the account was not in my name, you don't need to draw any wrong conclusions! It is just an Irish payment system that only accepts deposits on my behalf and does not accept payments from anyone else. That's the whole reason! !but now I'm waiting for the money to be credited to the casino account and after that I'll try to withdraw to a Belgian account which, as the casino said, is theoretically supported for payment! The complaint is possible until the money has been credited to the account!! Thank you!

Liebe Petronela, niemand hat dir gesagt, dass das Konto nicht auf meinen Namen l?uft, du brauchst keine falschen Schlüsse zu ziehen! Es ist nur ein irisches Zahlungssystem, das nur Einzahlungen in meinem Namen akzeptiert und keine Zahlungen von anderen Personen akzeptiert. Das ist der ganze Grund! !aber jetzt warte ich darauf, dass das Geld dem Casino-Konto gutgeschrieben wird, und danach werde ich versuchen, auf ein belgisches Konto abzuheben, das, wie das Casino sagte, theoretisch für die Zahlung unterstützt wird! Das Die Reklamation ist solange m?glich, bis das Geld auf dem Konto eingegangen ist!! Vielen Dank!

Hello restohotel68,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Blazzio Casino to join the conversation and participate in the resolution of this complaint.

Dear Blazzio Casino,

Can you please comment on the player's issue? Have you already received the payment back from the player's bank?

Thank you.

Kind regards,

Tomas

A refund was made on 9/11, Skrill provided a document that was sent to the casino! 14.11. The refund was not credited to the casino account! Although I think enough time has already passed for the transfer to be credited! The money went somewhere, Skrill doesn't have it and Blazzio doesn't have it! And no one wants to be responsible for anything! This is the worst practice in online casinos, I don't get my winnings in 2 weeks!!

And why isn't the casino taking part in the discussion?

Am 9.11 erfolgte eine Rückerstattung, Skrill stellte ein Dokument zur Verfügung, das an das Casino geschickt wurde! 14.11. Die Rückerstattung wurde dem Casino-Konto nicht gutgeschrieben! Obwohl ich glaube, dass bereits genug Zeit vergangen ist, um die überweisung gutzuschreiben! Das Geld ist irgendwo hingegangen, Skrill hat es nicht und Blazzio hat es nicht! Und Niemand m?chte sich für irgendetwas verantworten! Das ist die schlimmste Praxis bei Online-Casinos, in 2 Wochen bekomme ich meine Gewinne nicht!!

Und warum beteiligt sich das Casino übrigens nicht an der Diskussion?

Dear Tomas and restohotel68,

We are glad to provide an update and explanation regarding the recent issues with the withdrawal process. All updates and explanations were provided to our User by email, we have nothing to hide, we are here to share details with Casino Guru Team.

The user initially requested a withdrawal to a Lithuanian IBAN. However, our payment provider does not process payments to this region, leading to the rejection of the withdrawal request. The user was promptly advised to choose an alternative bank and make a new withdrawal request.

Following this, the user's account and first withdrawal request were fully verified within a few hours, and the payment was executed accordingly to the new bank account provided. Unfortunately, due to holiday delays, our payment provider experienced an extended processing time for the transaction.

As of today, we have been informed by our payment provider that the timeline for the payment's return depends on the type of transfer involved. Although the user has provided documentation showing that their bank processed the payment on November 9th, our payment provider has not yet received it. It's important to note that neither Blazzio Casino nor our payment partner can influence the time it takes for the payment to arrive. The type of transfer chosen by User's bank takes more time, unfortunately.

This is the first instance we have encountered such a situation, and we deeply regret any inconvenience this has caused to the user. We completely understand the frustration and concern this delay may have caused.

We wish to assure all concerned parties that the funds will be paid to the user, and a withdrawal to a newly verified method will be arranged as soon as our payment provider receives this payment. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

Thank you for your understanding and patience in this matter. We are committed to resolving this issue as swiftly and efficiently as possible.

Best regards,

Blazzio Casino Manager

My payments system who make money return ask me to provide documents,that casino have not recieved money back,casino cannot give any documentation,5 bank days already passed!what should i thinka about this sutiation?

At first the casino told me that I would have to wait 5 banking days, now they have come around to the idea that quick transfers can take several days! You cannot provide proof that the money has not arrived in your account! But I don't know, I don't believe the words, I believe the evidence and documents!! And in general, the payment providers in this casino are very strange, they themselves use Lithuanian payment systems, but cannot deposit into a Lithuanian account! There is also no information that Lithuania is on the list of banned countries! Trust in this casino 0 points!

Zuerst sagte mir das Casino, dass ich 5 Bankarbeitstage warten müsste, jetzt sind sie auf die Idee gekommen, dass schnelle überweisungen mehrere Tage dauern k?nnen! Sie k?nnen keinen Beleg dafür vorlegen, dass das Geld nicht auf ihrem Konto angekommen ist! Aber ich wei? nicht, Ich glaube den Worten nicht, ich glaube den Beweisen und Dokumenten!! Und im Allgemeinen sind die Zahlungsanbieter in diesem Casino sehr seltsam, sie nutzen selbst litauische Zahlungssysteme, k?nnen aber nicht auf ein litauisches Konto einzahlen! Es gibt auch keine Informationen darüber, dass Litauen auf der Liste der verbotenen L?nder steht! Vertrauen in dieses Casino 0 Punkte!

Dear Blazzio Casino,

Thank you for explaining the matter. We understand such cases may take time. Therefore, I'm now extending the timer by 7 days to see if there is any progress. However, if you won't receive the payment from the player's bank until this timeframe, the next step would be to provide the player with a document confirming non-payment.

Kind regards,

Tomas

Yes,i.willl connect also experts to investigate this case,because casino telling me many apologizes and you have to wait,nothing new!in my practise first time like this,never met so worsts casino like this one!sorry guys but its true!if i didn't receive money,they ask me to prove it by document,if they didn't receive money,they cannot provide me any documentation!so always casino is secured but no the player!

Also they told me that swift transaction can be up few weeks,but where they get this information they cannot give normal answer!reallly guys IN 2023 FEW WEEKS FOR TRANSFER???ITS FUNNY!

I don't understand which century we live in, the 21st or the 19th? A week has passed and then the casino explains that their payment provider does not accept fast transfers, more than 200 countries accept them, but their casino only accepts Sepa! A refund document was immediately provided, showing both the date and method of transfer. Why did I have to wait a week and then say Swift payments can take up to several weeks! But that's a lie! Then they told me that they don't accept Swift at all! Are you an international casino or who? It feels like it was opened by a schoolboy! Or they blatantly lie to me and think I'm stupid, but the money came in a long time ago, and in general a strange casino with 8 reviews a year, apparently no one plays with you! and won't be at this pace! Good luck, Blazzio.com

Ich verstehe nicht, in welchem ??Jahrhundert wir leben, im 21. oder im 19.? Eine Woche ist vergangen, und dann erkl?rt das Casino, dass sein Zahlungsanbieter keine schnellen überweisungen akzeptiert, mehr als 200 L?nder akzeptieren sie, aber ihr Casino akzeptiert nur Sepa! Es wurde sofort ein Dokument über die Rückerstattung bereitgestellt, auf dem sowohl das Datum als auch die Art der überweisung ersichtlich sind. Warum musste ich eine Woche warten und dann sagen, dass Swift-Zahlungen bis zu mehreren Wochen dauern k?nnen! Aber das ist eine Lüge! Dann sagten sie es mir dass sie Swift überhaupt nicht akzeptieren! Bist du ein internationales Casino oder wer? Es fühlt sich an, als w?re es von einem Schuljungen er?ffnet worden! Oder sie lügen mich unverhohlen an und halten mich für dumm, aber das Geld ist bereits eingegangen vor langer Zeit , und im Allgemeinen ein seltsames Casino mit 8 Bewertungen pro Jahr, anscheinend spielt niemand mit Ihnen! und wird nicht in diesem Tempo sein! Viel Glück, Blazzio.com

18.11.2023.casino.still.not recieved money back,and cannot give any proves that money wasnt recieved!!no any documents,i have to trust them by the emails what they send me,but its funny,no document no proovement!

Dear casino guru,i kindly ask you to help and solve me this case!skrill have document that money was returned to blazzio payment provider,blazzio haven't still recieved any funds!so money is dissapeared!so what should i do in this sutiation!?i have no idea!blazzio cannot give any documents about payment come or not come,so i cannot trust them,they agai and again ask me to whait,its reallly not funny at all,is a big amount for me,and no one is responsible for it!

Dear Tomas did you read my last replies?

Why noone ,doing anything to solve this problem,noone is responsible for anything!

Dear Tomas,

We are writing to update you on the current status of the payment issue.

As of now, we have not received the payment in question. Upon consulting with our payment provider for further clarification, we were informed that the bank designated to receive the payment does not accept the type of transfer initiated by the user's bank.

Our payment provider's bank has not received the funds and has advised the user's bank to initiate a trace with their correspondent bank. This step is crucial for locating the transfer and understanding the cause of the delay. The User was informed accordingly.

We understand that asking the user to contact their bank again may be an inconvenience. However, this action is necessary and is currently the only viable option to track and resolve the transfer issue. To ensure transparency, we have provided the user with a screenshot from our payment administration system, clearly showing that the transaction has not been returned to us.

We are committed to assisting in this matter to the best of our ability and will continue to communicate with our payment provider for any updates. We appreciate the user's patience and cooperation as we work together to resolve this issue.

Thank you for bringing this matter to our attention, and please feel free to contact us should you require any further information or assistance.

Best regards,

Blazzio Casino Manager

Dear restohotel68,

Can you please contact your bank and ask them to initiate a trace? Kindly provide them with the screenshot from the casino confirming non-payment on their side to make sure locating the funds will be easier.

Let me know once you do so. Thank you.

My bank replied that the money was returned to them again, and they will send it again by sepa transfer! until I receive it

Мой банк ответил что деньги снова вернулись им назад,и они отошлют их снова sepa переводом!до момента получе

My bank replied that the money was returned to them again, and they will send it again, via sepa transfer, until I receive the funds, please keep the complaint open! Thank you!

Мой банк ответил,что деньги снова вернулись им назад,и они вышлют их заново,переводом sepa,до момента получения мной средств прошу держать жалобу открытой!спасибо!

Dear restohotel68,

Thank you for the information. I'm now extending the timer by another 7 days. Kindly keep us updated on any developments.

The bank transferred the money using sepa payment, this type of transfer must be accepted by the casino’s payment provider! The casino is starting to play some kind of game again, from November 21, 2023 they cannot provide any information at all about the status of the transfer! they received it, they didn’t receive it, they don’t say anything, they’re wasting time! I’m sure that the transfer was already received a day after sending, and the casino just says to wait! Why wait? Why can’t the payment provider answer anything within a few days? What a very murky story!

Банк деньги перечислил,платежом sepa,этот вид перевода должен принимать платежный провайдер казино!казино опять начинает играть какую то игру,с 21.11.2023 не могут предоставить вообще никакой информации о статусе перевода!получили не получили ничего не говорят,тянут время!я уверен что перевод уже был получен через сутки после отправления,а казино лишь говорит ждать!а чего ждать??почему платежный провайдер не может ничего ответить в течении нескольких суток?какая то очень мутная история!

5 days have passed since November 21, the casino does not provide any information from the financial department, they only yesterday, 4 days later, sent a request for clarification about the transaction! They are wasting time, it’s not clear why! All this is already annoying, 25 days have passed since the first withdrawal attempt!

С 21.11 прошло 5 суток,казино не предоставляет никакой информации от финансового департамента,они только вчера спустя 4 суток,послали запрос для уточнения о транзакции!тянут время не понятно для чего!уже раздражает все это,прошло 25 дней с момента первой попытки вывода!

The funds have been successfully received, the complaint can be closed

Средства успешно получены,жалобу можно закрывать

Dear restohotel68,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com