I paid 24 euros to this casino. everything disappeared after half an hour. i deposited buying btc with mercury.io. The money (btc) has vanished into thin air and I blaspheme god and his apostles.

Ho versato 24 euro su questo casinò. è scomparso tutto dopo mezzora. ho depositato comprando btc con mercurio.io. I soldi (btc) sono svaniti nel nulla e io bestemmio dio e i suoi apostoli.

Dear turuzzu67,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Thank you for your interest. But it was a misunderstanding. The site was under BDos attack and carried out the related precautionary maintenance. He was unavailable for almost 12 hours and I, given my experiences, immediately thought the worst. The casino charged the amount paid at my request and the support was helpful and kind. However, the case was about the disappearance of the site and not a problem with RTP, where there would be arguments and complaints about countless fake casinos.

I sincerely apologize for the haste of the request, both with you and with Blizz.io.

Friendliness

PS: Case closed

Vi ringrazio per l'interesse. Ma è stato un malinteso. Il sito era sotto attacco BDos ed ha effettuato le relative manutenzioni di precauzione. E' stato indisponibile per quasi 12 ore e io, dato le mie esperienze ho pensato subito al peggio. Il casinò ha addebitato la cifra versata su mia richiesta e il supporto si è dimostrato disponibile e gentile. Comunque il caso riguardava la scomparsa del sito e non un problema di RTP, dove ci sarebbe da discutere e lamentarsi su innumerevoli casinò fasulli.

Mi scuso vivamente per la frettolosità della richiesta, sia con Voi che con Blizz.io.

Cordialità

PS: Caso chiuso

We’ve rejected this complaint as per the player’s explicit request. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.