Hi I make the deposit but was limited by sofort and now casino don’t wanna pay me money on bank account

Dear Lukasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello not that wasn’t my first deposit I deposit many times with sofort to this casino how ever sofort limited my deposits and toke my money from the bank I will contact sofort with all deposits what I made to make sure all of them are correct. Thank you for you help

Thank you for your reply. Please keep me informed about any further developments.

Still didnt get any information from financial department ??

Could you please forward your payment receipt? Thank you very much in advance.

Dear Lukasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi i cant Add the file that’s why I ask you for email adres where I can send you the fail please give me the email address to send you information

Dear Lukasz,

I have provided my email address in my very first reply: [email protected].

Please forward it at your earliest convenience.

Dear Lukasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi what you ask me for ??

I get 1200 and 200 from blue vegas nad 1100 from crazy fox Casino

I have requested the payment receipt.

Dear Lukasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.