My issue is that I've been attempting to withdraw from this casino multiple times, but they haven't paid me. The system only allows me to withdraw 500 euros daily and it continually errors out. They advise me to try withdrawing again. This has been going on for several days. They claim that my payment provider cannot receive the money, yet when I spoke to my bank, everything is in order. In fact, I received two successful withdrawals from them, but now they refuse to pay me anymore. The assigned VIP agent mentioned that he would update me, and has just informed me of a technical problem. You see, I urgently need this money. I've never been this lucky in a casino before as I'm a humble individual. I sincerely need assistance here. It's quite a substantial sum and I need it urgently. If not, please advise me on how I can handle this issue and who I can turn to. Kind regards,

Mi problema es que llevo varios intentos de retiro con este casino y no me pagan mi dinero solo me deja retirar de 500 euros diarios y me da error me dicen que lo vuelva a retirar asi llevo varios dias que mi proveedor de pagos no puede recibir el dinero cuando yo he hablado con el banco y esta todo correcto y de echo recibi de ellos dos retiros satisfactorios pero no me quieren pagar mas el agente VIP...Que tengo asignado dice que me dara noticias ahora me acaba de escribir y me dice que hay un probema tecnico yo miren necesito ese dinero urgente nunca jamas habia tenido esta suerte en un casino soy una persona humilde necesito que me ayude alguien de verdad es una cantidad de dinero alta y me urge sino diganme que puedo hacer con este problema donde puedo acudir.Un saludo

Dear sagredo28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes I understand but there are several withdrawals that have been canceled, like 7 canceled and I really feel scammed because I need the money urgently when they take it from your card it goes instantly to pay these are the problems they cause and now I am terribly waiting for them to The money arrives but as always it is canceled because I have little hope I want to know if this casino is trustworthy, please regards

Si entiendo pero son varios los retiros que me han cancelado como 7 cancelados y de verdad me siento estafada porque me urge el dinero cuando te lo quitan de la tarjeta va instantaneo para pagar estos son los problemas que dan y ahora estoy fatal esperando a que me llegue el dinero pero como siempre sale cancelado pues tengo poca esperanza quiero saber si este casino es de fiar pofavor un saludo

They tell me that there is an error and that I can no longer withdraw anything by card, neither visa nor Mastercard, to try it by another method. Now I am sending them the screenshot of the methods they have. Can you help me create a reliable account so I can withdraw it in another way? my head can't finish this topic anymore

Me dicen que hay un error y que por tarjeta no puedo ya retirar nada ni visa ni tampoco Mastercard que lo intente por otro método ahora les envío la captura de los métodos que tienen me pueden ayudar a crear una cuenta fiable para poder retirarlo de otro modo mi cabeza no puede más fin este tema

Dear sagredo28,

Have you received your withdrawal from the casino yet?

Dear sagredo28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.