Dragi Frostbite845,
Hvala vam puno ?to ste podneli ?albu. Iako razumem va?u frustraciju, ?eleo bih da naglasim da svaki kazino ima druga?iju politiku bonusa i sistem nagra?ivanja, i njima je dozvoljeno da odlu?e ko ispunjava uslove da ih dobije. Izvinjavam se, ali ne mo?emo da kaznimo kazino zato ?to vas je isklju?io iz svog bonus programa, niti smo u poziciji da prisilimo kazino da vam dodeli bonuse. Mogu samo da vam preporu?im da prona?ete kazino koji bolje odgovara va?im zahtevima za bonus.
Ne ustru?avajte se da me kontaktirate ako postoji jo? ne?to, ?to bih mogao u?initi za vas, ina?e ?u biti primoran da odbijem ovu ?albu.
Hvala na razumevanju.
Srda?an pozdrav,
Kristina
Dear Frostbyte845,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible for receiving them. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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