I got a no rules deposit bonus. The bonus amount was $5 on a $26 deposit. I played that deposit up to $800. The playthrough was completed and they money was mine. How could I have bonus money left over after playing through $100s and $100s of dollars? It’s not true. So I had $100 left over after the playthrough and bonus was over. That money was mine. I went into live dealer with my money and they used that as the reason for taking my winnings. The entire bonus amount was $5, somehow they use that as a legitimate reason to take $459 in winnings.

Dear jocamoyo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward me the bonus offer you received from the casino?
• Have you contacted casino support and asked for an explanation for the confiscation? Has the casino responded?
• If you received any justification from the casino, kindly share it here or send the communication to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The "no rules bonus" that I used is the one that is available every day.

these are the rules of the no rules bonus

Coupon Code: EASYGO

Bonus: 20% (10% on Credit Card)

Wagering: 1x Deposit + Bonus

Max cashout: None

Minimum deposit amount: $20

Allowed games: All except Live Dealer

Max bet per hand: $10

Max Bonus: $1000

Redeemable 2x per day

I have talked to support multiple times about this situation. They only say that I voided the bonus when I went Into live dealer. They don’t explain how the $5 bonus money was still there after $800 in playthrough. The bonus was only $5 to begin with

I can send you the emails that I have saved. Let me know what else you need from me. This is an obvious case of them cutting me off because I was winning. That’s it. They lied and stole my winnings.

Please send me the emails you received from the casino before we proceed to contact the casino on your behalf. My email is [email protected]

I'll await your reply.

Dear jocamoyo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.