Good day

I have made a payout at Burancasino and have often written to the customer service.Only the answer comes, the finance department will get back to me soon (of course it didn’t happen) and I’ve never found the option to verify myself

Guten Tag

ich habe bei Burancasino eine Auszahlung eine Auszahlung get?tigt und auch des ?fteren mit dem Kundenservice geschrieben es kommt immer nur die Antwort die finanzabteilung meldet sich bald bei mir (ist natürlich nicht passiert) au?erdem finde ich nirgends die Option mich zu verifizieren

Dear Tim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed as your account hasn’t been verified yet? Could you please specify how many days ago was your withdrawal requested?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

I have checked the general terms and conditions, and this is what I found https://burancasino.com/en/rules:

Is there an option to upload your personal documents needed for the verification inside the casino account?

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello

On Sunday I requested a payout of 500 € on Monday and on Tuesday all payouts are on status pending the customer service does not help but I have not verified myself because there is no menu item or the like. Best regards

Hallo

ich habe am Sonntag eine Auszahlung über 500€ beantragt am Montag und am Dienstag alle Auszahlungen stehen auf Status pending der Kundenservice hilft nicht weiter allerdings habe ich mich auch nicht verifiziert da es keinen Menüpunkt oder ?hnliches dazu gibt Mit freundlichen Grü?en

Thank you very much, Tim, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much, I have now been able to solve my problem

vielen Dank ich habe mein Problem mittlerweile l?sen k?nnen

Hello Tim!

I will take care of your complaint from now on. Do I understand it correctly that your issue has been already resolved?

Yes the problem is solved

Ja das Problem ist gel?st

Hello Tim!

I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.