Hello, after a month of playing on the cadoola casino, I made a withdrawal where they blocked my account and the assistance does not respond in any way. This is real scam, they took my money but didn't give me the winnings.

Buongiorno, dopo un mese che giocavo sul casino di cadoola, ho eseguito un prelievo dove mi hanno bloccato l'account e l'assistenza non risponde in nessun modo. Questa e truffa Vera e propria, i miei soldi li hanno presi ma darmi la vincitq no.

Hello Balaualex,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Account verified immediately as soon as created, otherwise I could not play

Account verificato subito appena creato, se no non potevo giocare

Can you please answer to all my previously asked question? Also could you please forward the communication between you and the casino to [email protected]?

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened as the player submitted a new complaint on the same issue.

I would like to ask you to continue the case here and answer to all the previously asked questions.

Thank you very much for reopening my complaint. I would like some Cadoola representatives to show up if possible. to find a way to resolve the issue.

grazie mille per la riapertura del mio reclamo. vorrei si presentasse qualche rappresentate di cadoola se possibile. per trovare il modo di risolvere la questione.

Dear Balaualex,

You have to answer to previously asked questions first otherwise we won't be proceeding in the complaint.

Dear Nick,

Please be informed that we sent you an email to [email protected]. Looking forward for your reply!

Best regards,

Cadoola.com

Dear Balaualex,

The timer will be extended by 7 more days. Please answer to all the previously asked question otherwise we will be closing the complaint.

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I've answered the questions and I'm waiting

Ciao, ho risposto alle domande aspetto

Nick, let it be known that they say da cadoola please

Nick, fai sapere che dicono da cadoola per piacere

Dear Balaualex,

We have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Unfortunately, based on that, we will be forced to reject the complaint.

Please keep in mind that you can always use only your own payment provider and own funds to deposit into any online casino.

Best regards,

Nick