They have already intervened and helped that hot casino I paid myself!

On this occasion the complaint is why months ago I should have been a platinum VIP level, I cover all the specifications but no more, they bring me pure lies, first that I did not have the necessary points, the points are already exceeded, currently I have more than 108 thousand points for access the next level, since I completed them, they told me why I had no activity, which is something illogical if I had no activity, I would not have the highest score!

After they don't level me up, why does the system have to send an invitation, and I had to witness a similar case where a person's level was activated through a manager or supervisor of that casino!

And what I have also claimed is that if according to it is by invitation, why the hell on your page do they handle the calipoints that one accumulates to level up and when you complete them they say that they are not valid to level up then It's false advertising!

I hope you can help me once again Guru!

Beforehand thank you very much!!

Ya anteriormente han intervenido y ayudado a que caliente casino me pagué!

En esta ocasión la queja es por qué ya hace meses debería de ser nivel VIP platino cubro todas las especificaciones pero nomás no , me traen a puras mentiras primero que no tenía los puntos necesarios los puntos ya los rebase actualmente tengo de más 108 mil puntos para acceder al próximo nivel, ya que los complete me dijeron que por qué no tenía actividad que es algo ilógico si no tuviera actividad no tuviera la puntuación de más!

Luego que no me suben de nivel que por qué el sistema tiene que enviar una invitación,y a mi me tocó ser testigo de un caso similar dónde le activaron el nivel a una persona a través de un gerente o supervisor de ese casino!

Y lo que les he reclamado también es que si según es por invitación,por qué carajos en su página manejan los calipoints que uno va acumulando para subir de nivel ya a la hora de que los completas dicen que no son válidos para subir de nivel entonces es publicidad enga?osa!

Espero me puedan ayudar una vez más Gurú!

De antemano muchas gracias!!

Dear uribex08,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and reward system. A higher VIP level is something like a gift from the casino that the casino can decide whether you are eligible for or not.

I apologize, but we cannot penalize the casino for not granting you a VIP level and any benefits related to it, nor we can pressure them to grant them to you.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Tomas

Dear uribex08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.