hello thanks for your help i have a problem with cashwin casino its been 15 days since my withdrawal was processed but i never received i contacted live support everyday but they always say the same thing my withdrawal was canceled because c there is a problem with the interbank transfer i have asked several times to have my money returned to my account they tell me that the finance department is looking into my case but they don't know what happened to my money

Dear Ginpiter13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation properly.

When exactly was your withdrawal request canceled?

Is this the first time you requested a withdrawal in this casino?

Could you please confirm that your account is fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

hello thanks for your help yes my account is fully verified i have already made two withdrawals using another payment method my withdrawal was canceled after a week of approval but the money has not returned to my account the finance department told me that there was a problem with my bank but no one knows what happened to the money

hi veronika i wanted to know if you could help me with my case

Taken from the screenshots you provided us with, the Revolut transaction was canceled last Saturday (27 May). Please bear in mind that the financial department may need several working days to process the refund and return the money to your gaming account, so you could request a withdrawal with a different payment method. I would suggest you wait one more week for your payment to be returned. If you don't have the money by then, we will intervene.

OK let's wait

Dear Ginpiter13, has the money been returned to your gaming account yet?

hello unfortunately not yet I have contacted the casino chat but they pretend not to understand

Thank you very much, Ginpiter13, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

ok thanks veronika

thank you veronika for your effort i am happy to report that my money is back in my account and i have requested withdrawal the case can be closed thanks again

Hello there,

Thank you Ginpiter13 for providing us with all the information. I hope we'll be able to resolve this issue together.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

thanks peter the withdrawal was approved you can close the case thanks casinoguru

Dear Ginpiter13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter