Hello,

The complaint I have regarding casimba is that my withdrawals are still not paid. I have two pending withdrawals, I was like two months presenting supporting documentation of bank account, statements and others. A few days ago they told me that they processed the payment of one of the withdrawals, and more than 10 business days elapsed, which are the days that they say it takes time to credit the money and I did not receive anything in my account. I hope you can help me thanks.

Hola,

La queja que tengo con respecto a casimba es que todavia no me pagan mis retiros. Tengo dos retiros pendientes, estuve como dos meses presentando documentación respaldatoria de cuenta bancaria, extractos y demás. Hace unos dias me dijeron que procesaron el pago de uno de los retiros, y transcurrieron más de 10 días habiles que son los días que ellos dicen que demora en acreditarse el dinero y no recibí nada en mi cuenta. Espero puedan ayudarme gracias.

Dear jdnb94,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is an international transaction. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly from your conversation with the casino, that you have two pending withdrawals?

Thank you very much for your reply.

Best regards,

Kristina

If two withdrawals are pending, one for 22,422.90 ars and the other for 35,000 ars.

si dos retiros pendientes uno por 22422.90 ars y otro por 35000 ars

Thank you very much Jdnb94 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello jdnb94,

I looked at your complaint and will do my best to help you. I would like to invite Casimba Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I have two pending withdrawals, one for 22422.90 ars and the other for 35000 ars. Until today I did not receive either of them.

According to the casino, the 22422.90 ars was paid on 07/08 and more than 17 business days have elapsed and I have not yet received it in my account, according to them, it would be credited in 10 days but nothing.

Tengo dos retiros pendientes uno por 22422.90 ars y otro por 35000 ars. Hasta el dia de hoy no recibí ninguno de los dos.

Según el casino el de 22422.90 ars fue pagado el 08/07 ya transcurrieron más de 17 días habiles y todavia no lo he recibido en mi cuenta, según ellos se acreditaria en 10 días pero nada.

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Hello jdnb94,

I am opening this complaint as per Casino's request. Casino claims that you were paid on 8th and 20th July 2020 respectively. Please, contact your bank and check if you have received your winnings.

Hello, I already received them, it took a long time and they charged me too much commission for transfers

Hola ya las recibí, demoró mucho y me cobraron demasiada comisión por las transferencias

Dear jdnb94,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam