Dear Oleh,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Oleh, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Oleh,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Casino2021Bet's representative to join this conversation and participate in the resolution of this complaint.

Dear Casino2021Bet Team, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Casino2021Bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

The representatives of this casino have not answered me yet. I can't log into my account. I don't understand what's wrong with my funds. At first they argued to me that it was just their technical problems. But now I understand that most likely they are scammers! It's been 2 months already!

Мне представители этого казино до сих пор не ответили. В аккаунт я войти не могу. Что с моими средствами мне непонятно. Сначала они доказывали мне что это всего лишь у них технические неполадки. Но я теперь понимаю что скорее всего это мошенники! Прошло уже 2 месяца!

Dear Oleh,

I tried to contact the casino repeatedly but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them ([email protected]). Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help.

Best regards,

Branislav, www.kpvfaw.com