Good evening, I have been trying to make a withdrawal for three days and it keeps getting cancelled. I have alerted them, and they have forwarded it to their specialists and they have escalated my case. They reminded me that it might take up to 5 business days to get it resolved. Each day I try to make a withdrawal, but it always gets cancelled. According to the reviews I read afterwards, unfortunately, I found that many others have experienced the same thing. I don't know if they ever received their money back, or if this tactic they use for alleged technical problems is designed to make you lose it. Transactions via blockchain are instantly lodged... just as I deposited and they saw it instantly, withdrawals should be performed in the same way. Also, something that caused me intense anxiety about the integrity of Casinoin is that they do not mention anywhere on the website their operating license. Also, their Terms of Use do not mention the casino's business name or license at all, referring to it as a 'company.' From a legal perspective, these terms are not valid... Their website has no license, and I think they operate without regulation and without being checked by anyone. Hence, I don't see how an 8/10 rating applies when the basic prerequisites for security and user protection are not met. I don't know if the whole delay is another coincidence or a sign that they are fraudsters. I await your comments and possibly some assistance on this matter.

Καλησπ?ρα, προσπαθ? να κ?νω αν?ληψη εδ? και τρει? ημ?ρε? και συνεχ?? ακυρ?νεται. Του? ενημ?ρωσα και το ?χουν προωθ?σει στου? ειδικο?? του? και ?τι ?χουν κλιμακ?σει την υπ?θεση μου και μου υπενθ?μισαν ?τι μπορε? να χρειαστε? ?ω? και 5 εργ?σιμε? για να διευθετηθε?. Κ?θε μερα προσπαθ? να κ?νω αν?ληψη αλλ? ακυρ?νεται π?ντα. Σ?μφωνα με τι? κριτικ?? που δι?βασα δυστυχ?? μετ?, διαπ?στωσα ?τι συν?βη και σε πολλο?? ?λλου?. Δεν ξ?ρω αν τα π?ραν ποτε τα χρ?ματα του? π?σω ? με αυτ? την ταχτικ? που εφαρμ?ζουν δ?θεν για τεχνικ? προβλ?ματα αποσκοπο?ν στο να τα χ?σει?. Η συναλλαγ?? μ?σω blockchain γ?νονται αμ?σω?… ?πω? εγ? κατ?θεσα και τα ε?δαν ?μεσα ?τσι θα ?πρεπε με τον ?διο τρ?πο να γ?νεται η αν?ληψη. Επ?ση? κ?τι που μου δημιο?ργησε ?ντονα ανησυχια για την εντιμ?τητα του Casinoin ε?ναι ?τι δεν αναφ?ρει πουθεν? την ?δεια λειτουργ?α? του στον ιστ?τοπο. Επ?ση? στου? ?ρου? χρ?ση? δεν αναφ?ρει πουθεν? την επωνυμ?α του καζ?νο αλλ? ο?τε και την ?δεια του και αναφ?ρεται ω? ′?εταιρ?α?, απ? νομικ?? ?ποψη? οι ?ροι αυτο? δεν ισχ?ουν…. Η ιστοσελ?δα του? δεν ?χει καμμ?α ?δεια και νομ?ζω λειτουργο?ν ανεξελεγχτα και χωρ?? να του? ελ?γχει κ?ποιο?. Οπ?τε το 8/10 αξιολ?γηση δεν ξ?ρω πω? προκ?πτει ?ταν δεν τηρο?νται οι βασικ?? προ?ποθ?σει? ασφαλε?α? και προστασ?α? του χρ?στη. Δεν ξ?ρω αν ?λη η καθυστ?ρηση ε?ναι ?λλη μια σ?μπτωση ? μια ?νδειξη ?τι ε?ναι απατε?νε?. Αναμ?νω τα σχ?λια σα? και πιθαν?ν κ?ποια βο?θεια στο θ?μα.

Dear Liakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I will have to wait... Also correct that the amount is 16.0672 BNB that is about €3200 and not €16. I will inform you. Also really check if it has a license from Caracuao. It's nowhere on the website.

Αναγκαστικ? θα αναμ?νω… Επ?ση? να διορθ?σετε ?τι το ποσ? ε?ναι 16.0672 BNB δηλαδ? περ?που 3200€ και ?χι 16 ευρ?. Θα σα? ενημερ?σω. Επ?ση? ελ?γξτε πραγματικ? αν εχει ?δεια απ? το Caracuao. Δεν υπ?ρχει πουθεν? στην ιστοσελ?δα.

Hello Liakos,

Have there been any developments since our last conversation, please? 

If you'd like to verify the license validity, you can find it located at the bottom of the casino's webpage.

Good Evening. The link you referred to Casinoin.cc. I'm sending you the screenshot, so you can see what I mean.

Regarding the withdrawals, I have received 60% in installments because they have a limit of €500. Most of the time I was facing system problem. Then they told me to deposit 50 Usdt to transfer the money from BNB to Usdt and withdraw from there. Then they asked me for kyc verification, then I had problems in the system again. In general there are always problems when it comes to withdrawals... I still have €1150 to withdraw while we are already dealing with 13 days from the first withdrawal request and the first problems to be able to get 100%.

Καλησπερα. Το link που ?χετε παραπ?μπει στο Casinoin.cc. Σα? στ?λνω το screenshoot, να καταλ?βετε τι εννο?.

Σχετικα με τι? αναλ?ψει? ?χω λ?βει το 60% τμηματικ? γιατ? ?χουν ?ριο 500€. Τι? περισσ?τερε? φορ?? αντιμετ?πιζα πρ?βλημα στο σ?στημα. Μετ? μου ε?παν να καταθ?σω 50 Usdt για να μεταφ?ρουν τα χρ?ματα απ? BNB σε Usdt και να κ?νω αν?ληψη απ? εκε?. Μετ? μου ζητ?σανε kyc verification, μετ? ε?χα π?λι προβλ?ματα στο σ?στημα. Γενικ? υπ?ρχουν μον?μω? προβλ?ματα ?σο αφορ? τι? αναλ?ψει?… ?χω ακ?μα 1150€ να κ?νω αν?ληψη εν? ?δη ασχολο?με 13 ημ?ρε? απ? το πρ?το α?τημα αν?ληψη? και τα πρ?τα προβλ?ματα για να μπορ?σω να π?ρω το 100%.

It also refers to the advantages of the casino high withdrawal limits. It does not apply in any case. You can make withdrawals with a limit of €500, the first of which has no fees. And from there on you can cumulatively make up to €2000 per day but with 5% fees. That is, if you want to withdraw 2000€ you will have to withdraw 4 times from 500€ in the last 3 you will be charged a commission of 5%. That is, you will get from €2000 to €1925. Commission 75€!!!! Of course if you manage to make the first withdrawal it will be a feat because the chances of it being rejected for some reason are huge!! I don't know if you as an experienced group consider these to be normal and if so is it worth 8/10?

Επ?ση? αναφ?ρεται στα πλεονεκτ?ματα του casino υψηλ? ?ρια αν?ληψη?. Δεν ισχ?ει σε καμ?α περ?πτωση. Μπορε?? να κ?νει? αναλ?ψει? με ?ριο 500€, η οπο?α η πρ?τη δεν ?χει χρε?σει?. Και απ? εκε? και π?ρα μπορε?? αθροιστικ? να κ?νει? μ?χρι και 2000€ αν? ημ?ρα αλλ? με χρε?σει? 5%. Δηλαδ? αν θε? να κ?νει? αν?ληψη 2000€ θα πρ?πει να κ?νει? 4 φορ?? αν?ληψη απ? 500€ στι? 3 τελευτα?ε? θα σου κρατ?σουν προμ?θεια 5%. Δηλαδ? θα π?ρει? απ? τα 2000€ τα 1925€. Προμ?θεια 75€!!!! Β?βαια αν καταφ?ρει? να κ?νει? την πρ?τη αν?ληψη θα ε?ναι κατ?ρθωμα δι?τι οι πιθαν?τητε? να απορριφθε? για κ?ποιο λ?γο ειναι τερ?στιε?!! Δεν ξ?ρω αν εσε?? σαν μια ?μπειρη ομ?δα τα θεωρε?τε φυσιολογικ? αυτ? και αν ναι αξ?ζει 8/10?

Good Evening. Today I succeeded and withdrew the remaining amount. Whenever the matter ended.

Καλησπ?ρα. Σ?μερα κατ?φερα και ?κανα αν?ληψη και το υπ?λοιπο ποσ?. ?ποτε το θ?μα ?ληξε.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Liakos, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com