The casino applied a sign up bonus without asking me if I wanted the bonus which means I had to abide by the terms and conditions. I find this to be very questionable behaviour as they are forcing the bonus on you without asking. Never playing there again.

Dear Jonathan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have created an account and tried to deposit funds. When choosing my preferred payment method, I was given an option to redeem bonus or not. Have you opted out from a promotional offer when depositing funds into your account?

I wish I?could be of more help unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.

Thank you in advance for your reply. Please let us know if this advice was helpful.

Best regards,

Petronela

Dear Jonathan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.