Im trying to connect to my account and i got the message that my account is under investigation. I contact the live support and said that they have to close the casino ??, they also said that my withdraw will be complete, but nothing yet after a week.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide us with the following information?

• Has the casino informed you if your remaining balance would be paid out?
• When did you first notice that your account was under investigation?
• Can you please confirm the date you requested the withdrawal?
• Have you had any previous issues with your account or withdrawals in the past?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

• They said they will yes.
• Yesterday
• 27-28/7
• Nope.