Imam problema sa dobijanjem novca koji se nalazi u kazinu jer kazino ne ?eli da odobri uplatu na moj bankovni ra?un. Po?eo sam da igram u Casinostuganu 2022. godine, sve je bilo u redu. Pobedio sam nekoliko puta i nikada nisam imao problema sa povla?enjem. Moj nalog je u potpunosti verifikovan, po?to sam u?itao sve potrebne dokumente tokom igre. Po?to sam bio aktivan u igri, uvek sam ostavljao deo salda na ra?unu za igru da bih nastavio da igram.
Zatim sam po?etkom 2023. prestao da igram na nekoliko meseci, ali je veliki deo mojih prethodnih dobitaka ostao na mom igra?kom ra?unu, 593.000 SEK. 8. avgusta 2023. vratio sam se i zatra?io povla?enje, ali ga jo? nisam dobio. Nakon ?to sam zatra?io povla?enje, Casinostugan je iz nekog razloga odlu?io da zatra?i dokumente za verifikaciju, tvrde?i da ih ranije nisam postavio. Uploadovao sam sve ?to je tra?eno i dobio odgovor da je sve u redu sa dokumentima. Kada sam pitao da li sada mogu da dobijem svoj novac, re?eno mi je da moj zahtev jo? nije razmotren.
Bio sam strpljiv i dao im vremena da re?e svoja pitanja. Me?utim, nisam dobio nikakve novosti o svom zahtevu. Ponovo sam pisao da saznam za?to je isplata odlo?ena, ali nisam dobila nikakvu informaciju. ?ak su prestali da odgovaraju na moje kasnije poruke!
Nisam mogao da podignem svoj novac, ali sam mogao da igram sa njim, a o?igledno je Casinostugan odugovla?io da bih mogao da izgubim sav taj novac i onda ne bih imao ?ta da podignem. Ali na njihovo veliko razo?arenje, to se nije dogodilo... Samo sam pobedio jo? vi?e! Sada na mom nalogu ima 950.000 SEK, a sada ne mogu ni da se prijavim na svoj ra?un za igre. Potpuno su mi ograni?ili pristup mom nalogu! Kada sam ponovo napisao da saznam za?to su me blokirali, nekoliko dana kasnije su mi poslali poruku sa obja?njenjem:
?Nakon pa?ljivog pregleda va?eg slu?aja, odlu?ili smo da ?e va? nalog kod nas biti zatvoren i da ?e ostati zatvoren. ?eleo bih da vas uputim na slede?e odredbe koje se nalaze u na?im uslovima i odredbama za klijente: B.5.1 cd
5. Pravo kompanije za igre na sre?u da ukine ra?un za igre na sre?u
1. Pored onoga ?to se pojavljuje u ovim Uslovima i odredbama za klijente, Spelbolaget ima pravo, bez prethodnog obave?tenja, da odmah ukine nalog za igre i deregistruje klijenta iz Spelbolaget-ovog registra klijenata:
c. U slu?aju sumnje da se nalog za igru koristi u suprotnosti sa ovim Uslovima za korisnike, Uslovi bonusa, Uslovi kla?enja, pravila igre i druge odredbe i uslove kompanije za igre na sre?u;
d. U slu?aju sumnje da se nalog za igru koristi u suprotnosti sa zakonima i propisima; 2. Kada Spelbolaget zatvori ra?un za igre na sre?u, korisnik mora biti pismeno obave?ten i o odluci io razlozima za dono?enje odluke, sve dok se to mo?e u?initi bez kr?enja drugih obaveznih zakona.9.
Bez obzira na gore navedeno, Kompanija za igre na sre?u ?e, kada je ra?un za igre na sre?u ukinut zbog lo?eg upravljanja, isplatiti samo ono ?to je preostalo od depozita koje je izvr?io korisnik, isklju?uju?i dobitke.
11. Pod neizmirenim stanjem podrazumeva se zbir svih depozita umanjen za zalo?eni iznos. Na osnovu gorenavedenih uslova, mo?emo da konstatujemo da ste ulo?ili sve svoje depozite i stoga ne?emo izvr?iti povra?aj novca."
?elim da postignem pravdu i jo? se nadam da ?u povu?i svoj novac.
I am having problems getting my money that is in the casino because the casino does not want to approve the payment to my bank account. I started playing at Casinostugan in 2022, everything was fine. I won a few times and never had any problems withdrawing. My account was fully verified, as I uploaded all the required documents during the game. Since I was active in the game, I always left a part of the balance in the game account to continue playing.
Then, at the beginning of 2023, I stopped playing for a few months, but a large part of my previous winnings was left in my gaming account, SEK 593,000. On August 8, 2023, I came back and requested a withdrawal, but have yet to receive it. After I requested a withdrawal, Casinostugan for some reason decided to request documents for verification, claiming that I had not uploaded them before. I uploaded everything that was requested and got the reply that everything was in order with the documents. When I asked if I could now receive my money, I was told that my request had not yet been reviewed.
I was patient and gave them time to solve their questions. However, I have not received any updates on my request. I wrote again to find out why the payment was delayed, but received no information at all. They even stopped responding to my later messages!
I couldn't withdraw my money, but could play with it, and apparently Casinostugan was delaying so that I could lose all that money and then I would have nothing to withdraw. But to their great disappointment, that didn't happen... I just won even more! Now there is SEK 950,000 in my account, and now I can't even log into my gaming account. They have completely restricted my access to my account! When I wrote again to find out why they blocked me, they sent me a message a few days later explaining:
"After carefully reviewing your case, we have decided that your account with us will be closed and will remain closed. I would like to kindly refer you to the following provisions found in our customer terms and conditions:B.5.1 cd
5. The gaming company's right to terminate a gaming account
1. In addition to what appears in these Customer Terms and Conditions, Spelbolaget has the right, without prior notice, to immediately terminate a gaming account and deregister the customer from Spelbolaget's customer register:
c. In case of suspicion that the gaming account is being used in violation of these Customer Terms, Bonus Terms, Betting Terms, game rules and other terms and conditions from the Gaming Company;
d. In case of suspicion that the game account is being used in violation of laws and regulations; 2. When Spelbolaget closes a gaming account, the customer must be informed in writing of both the decision and the reasons behind the decision, as long as it can be done without violating other mandatory legislation.9.
Regardless of what is said above, the Gaming Company shall, when a gaming account is terminated due to mismanagement, only pay out what remains of the deposits made by the customer excluding any winnings.
11. By outstanding balance is meant the sum of all deposits reduced by the wagered amount. Based on the conditions above, we can state that you have wagered all your deposits and a refund will therefore not be made."
I want to achieve justice and still hope to withdraw my money.
Jag har problem med att f? mina pengar som finns i casino f?r att casinot vill inte godk?nna utbetalningen till mitt bankkonto. Jag b?rjade spela p? Casinostugan ?r 2022, allt var bra. Jag vann n?gra g?nger och hade aldrig n?gra problem med att ta ut pengar. Mitt konto var helt verifierat, eftersom jag laddade upp alla n?dv?ndiga dokument under spelets g?ng. Eftersom jag var aktiv i spelet, l?mnade jag alltid en del av saldot p? spelkontot f?r att forts?tta spela.
Sedan, i b?rjan av 2023, slutade jag spela i n?gra m?nader, men en stor del av mina tidigare vinster l?mnades kvar p? mitt spelkonto, 593 000 SEK. Den 8 augusti 2023 kom jag tillbaka och beg?rde ett uttag, men har ?nnu inte f?tt det. Efter att jag beg?rt uttag beslutade Casinostugan av n?gon anledning att beg?ra dokument f?r verifiering, p?st?ende att jag inte hade laddat upp dem tidigare. Jag laddade upp allt som beg?rdes och fick svaret att allt var i ordning med dokumenten. N?r jag fr?gade om jag nu kunde f? mina pengar fick jag svaret att min beg?ran ?nnu inte hade granskats.
Jag var t?lmodig och gav dem tid att l?sa sina fr?gor. Dock har jag inte f?tt n?gra uppdateringar p? min beg?ran. Jag skrev igen f?r att f? reda p? varf?r utbetalningen f?rsenades, men fick ingen information alls. De slutade till och med svara p? mina senare meddelanden!
Jag kunde inte ta ut mina pengar, men kunde spela med dem, och tydligen drog Casinostugan ut tiden s? att jag kunde f?rlora alla dessa pengar och sedan skulle jag inte ha n?got att ta ut. Men till deras stora besvikelse h?nde inte det ... Jag vann bara ?nnu mer! Nu ?r det 950 000 SEK p? mitt konto, och nu kan jag inte ens logga in p? mitt spelkonto. De har helt begr?nsat min tillg?ng till mitt konto! N?r jag skrev igen f?r att f? reda p? varf?r de blockerade mig skickade de mig ett meddelande n?gra dagar senare med f?rklaringen:
"Efter att vi har granskat ditt ?rende noggrant har vi beslutat att ditt konto hos oss kommer att st?ngas ner och kommer att f?rbli st?ngt. Jag vill v?nligen h?nvisa dig till f?ljande best?mmelser som du finner i v?ra kundvillkor:B.5.1 c-d
5. Spelbolagets r?tt att avsluta ett spelkonto
1. Ut?ver vad som framg?r av dessa Kundvillkor har Spelbolaget r?tt att utan f?reg?ende meddelande omedelbart avsluta ett spelkonto och avregistrera kund fr?n Spelbolagets kundregister:
c. Vid misstanke om att spelkontot anv?nds i strid mot dessa Kundvillkor, Bonusvillkor, Vadh?llningsvillkor, spelregler samt ?vriga villkor fr?n Spelbolaget;
d. Vid misstanke om att spelkontot anv?nds i strid mot lagar och regler;2. N?r Spelbolaget avslutar ett spelkonto ska kunden informeras skriftligen om s?v?l beslutet som sk?len bakom beslutet, s? l?nge det kan g?ras utan att bryta mot annan tvingande lagstiftning.9.
Oaktat vad som s?gs ovan ska Spelbolaget, n?r ett spelkonto avslutas p? grund av missk?tsamhet, enbart betala ut vad som ?terst?r av de ins?ttningar som kund gjort exklusive eventuella vinster.
11. Med innest?ende tillgodohavande menas summan av alla ins?ttningar minskat med omsatt spelbelopp.Baserat p? villkoren ovan s? kan vi konstatera att du har omsatt alla dina ins?ttningar och en ?terbetalning kommer d?rf?r ej att g?ras."
Jag vill uppn? r?ttvisa och hoppas ?nd? kunna ta ut mina pengar.
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