The player from Germany had her account balance of 4078 Euros confiscated by CasinoTogether due to alleged non-compliant betting practices, though her withdrawal of 2015 Euros was processed. Despite being assured that they did not suspect the use of bots, the casino cited terms and conditions violations to justify the balance confiscation. We attempted to mediate and invited the casino to discuss the issue, but the casino insisted on handling the matter solely through the regulator. Consequently, the complaint was marked as unresolved.
Igra?ici iz Nema?ke je CasinoTogether konfiskovao stanje na ra?unu od 4078 evra zbog navodnih neusagla?enih praksi kla?enja, iako je njeno podizanje evra od 2015. godine obra?eno. Uprkos uveravanju da ne sumnjaju u upotrebu botova, kazino je naveo kr?enje odredbi i uslova kako bi opravdao konfiskaciju bilansa. Poku?ali smo da posredujemo i pozvali smo kazino da razgovaraju o ovom pitanju, ali je kazino insistirao na re?avanju ovog pitanja isklju?ivo preko regulatora. Shodno tome, pritu?ba je ozna?ena kao nere?ena.
Automatski prevedeno: