Draga Mirka i Dimitare76,
Hvala vam ?to ste nam se obratili.
Pa?ljivo sam pregledao ovaj slu?aj i mogu da potvrdim da sam upoznat sa situacijom.
Igra?ev nalog je blokiran zbog nepotpune verifikacije. Kao deo na?ih standardnih bezbednosnih protokola, na? tim za verifikaciju je zatra?io potrebnu dokumentaciju pre nego ?to smo mogli da nastavimo sa zahtevom za povla?enje sredstava.
Na?alost, igra? je vi?e puta podneo neta?na ili nepotpuna dokumenta, na primer, fotografije sa mobilnog telefona koje ne ispunjavaju na?e standarde verifikacije. Igra? je nekoliko puta obave?ten o potrebnim konkretnim dokumentima, ali je naveo da nema tra?eni li?ni dokument i da nije siguran u identitet tre?e strane povezane sa nalogom. U me?uvremenu, primili smo i vi?e kontakata od te tre?e strane.
U ovom trenutku, igra? mora da zavr?i proces verifikacije slanjem:
- Va?e?i li?ni dokument izdat od strane vlade putem na?eg bezbednog sistema,
- FaceMatch + verifikacija kamerom, i
- Va?e?i li?ni dokument od tre?e strane povezane sa nalogom.
Kada primimo i uspe?no verifikujemo ove dokumente, postupi?emo u skladu sa tim bez odlaganja.
Hvala vam jo? jednom na pa?nji posve?enoj ovom pitanju. Molimo vas da nas obavestite ako imate dodatnih pitanja.
Srda?an pozdrav,
D?efri
Kasumo
Dear Mirka and Dimitar76,
Thank you for reaching out.
I’ve carefully reviewed this case and can confirm that I am familiar with the situation.
The player’s account was blocked due to incomplete verification. As part of our standard security protocols, our verification team requested the necessary documentation before we could proceed with the withdrawal request.
Unfortunately, the player submitted incorrect or incomplete documents multiple times, for example, mobile phone photos that do not meet our verification standards. The player was informed several times about the specific documents required but stated that they did not have the requested ID and were unsure about the identity of a third party linked to the account. Meanwhile, we also received multiple contacts from that third party.
At this point, the player must complete the verification process by submitting:
-A valid government-issued ID via our secure system,
-A FaceMatch + camera verification, and
-A valid ID from the third party associated with the account.
Once we receive and successfully verify these documents, we will proceed accordingly without delay.
Thank you again for your attention to this matter. Please let us know if you have any further questions.
Best regards,
Jeffrey
Casumo
Automatski prevedeno:
Zdravo, sada nema odgovora od njih!
