Dragi rk8aied,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Na?alost, nai?li smo na brojne sli?ne ?albe u proteklih nekoliko dana. Ostajemo optimisti da ?e se kazino odmah pozabaviti ovim pitanjem, iako se trenutno ?ini da su odlu?ili da usvoje Politiku bez reakcije.
Me?utim, dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Mo?ete li da nam ka?ete pre koliko vremena ste registrovali svoj nalog i da li ste uspe?no zavr?ili verifikaciju naloga?
- Koje igre ste igrali (kazino igre u?ivo, slotovi ili sportsko kla?enje)?
- Da li su va?i dobici akumulirani sa ili bez aktivnog bonusa, molim?
Ako postoji relevantna komunikacija, prosledite je na [email protected] .
Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear rk8ayed,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, we've encountered numerous comparable complaints over the past few days. We remain optimistic that the casino will promptly attend to this matter, though, at present, it appears they have chosen to adopt a No Reaction Policy.
However, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to [email protected].
Thank you in advance for your reply.
Best regards,
Petronela
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