Hello.They are rejecting the withdrawal. Support claims that payments are processed automatically and that I need to increase the turnover on my account to make a withdrawal. They do not tell me how much more I have to bet or the date when I can withdraw.

Support has started ignoring me

Dear Qokoo,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Chips.gg Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date of your registration at this casino?
• Have you ever had any successful withdrawals at this casino?
• Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Date of registration 07.05.2024

I have made several successful withdrawals during this.

I did not use any bonuses upon registration

Dear Qokoo,

Thank you for your message. I apologize for the delayed response. I was on sick leave and unable to reply.

• Do I understand correctly that no bonuses were applied immediately prior to this withdrawal request?
• Has casino requested such a high volume of wagering during your previous successful withdrawals, please?
• Have you passed the KYC verification, please?

Looking forward to your reply,

Katarina

No bonuses were used immediately prior to withdrawal.

During previous withdrawals everything went smoothly. But I must say that I did not withdraw very large amounts (about 100 usdt).

Kyc was passed

Непосредственно перед выводом средств не использовались бонусы.

Во время предыдущих выводов все проходило гладко. Но надо сказать, что я выводил не очень большие суммы (около 100 usdt).

Kyc был пройден

Dear Qokoo,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

List of rejected withdrawal attempts. And history of previously made successful withdrawals.

Список отклоненных попыток вывода средств. И история ранее сделанных успешных выводов

Dear Qokoo,

thank you for your reply.

Unfortunately the screenshots you have shared are very blurry and therefore unreadable. Would you be able to send them to my email [email protected], please?

Looking forward to your reply,

Katarina

Good day. I sent you an email.

Добрый день. Отправил вам на почту

Thank you very much, Qokoo, for your cooperation and your email. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Qokoo,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Chips.gg Casino to join the conversation.

Dear Chips.gg Casino, days

Can you please clarify where or how the player can check their withdrawal allowance? Can you also clarify that if the player decreased their wagering for the last 28 days, they are not able to withdraw their previously fairly won winnings? Can you please point out the rule in your T&Cs where this is specified?

If there are any important factors affecting this situation that cannot be disclosed publicly, I would appreciate it if you could share them with me directly at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.