I have €1400 in the withdrawal, each with different IDs. There are two amounts of €500 and one amount of €400. Customer support just puts me off and says everything is fine. I shouldn't worry and they just put me off from day to day and say that everything is great so far, but that their withdrawal volume is too high. But I think this is a tactic to get me to use my money again for games. I've had several withdrawals this month and it was always in my account within 3-5 days. Now I have €1400 pending and nothing is happening. I think it's just a content tactic. I'm excited to see if I'll ever get my money, as it looks like I'm wrong. At the moment I have a very, very bad feeling and I hope I'm wrong. But at the moment I feel cheated and wouldn't recommend this casino to anyone.

Ich habe 1400 € in der Auszahlung jeweils mit unterschiedlichen IDs. Es sind zweimal 500 € Betr?ge und einmal 400 € der Kunden Support vertr?stet mich nur und meint, dass alles in bester Ordnung sei. Sollen wir keine Sorgen machen und vertr?stet mich nur von Tag zu Tag und meint, dass alles soweit super ist. Aber dass die ein zu hohes Auszahlung Aufkommen haben. Ich halte das aber für eine Taktik, dass ich mein Geld wieder für Spiele ich habe in diesem Monat schon mehrere Auszahlungen gehabt und es war immer innerhalb von 3-5 Tagen auf meinem Konto. Nun habe ich 1400 € in der Warteschleife und es passiert überhaupt nichts. Ich halte es einfach nur für die Inhalt Taktik. Ich bin gespannt, ob ich mein Geld jemals erhalte, so wie es aussieht. Aktuell habe ich ein sehr sehr schlechtes Gefühl und ich hoffe Dass ich mich irre. Aber aktuell fühle ich mich betrogen und würde auch niemanden dieses Casino empfehlen.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.