I applied for withdrawal on July 23.

As of August 5, I have not yet been able to withdraw.

KYC is over.

I contacted support, but the only response I got was that they would pass it on to the finance department.

Dear osushi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

This is my first time withdrawing money.

Bonus was not active.

出金は初めてです。

ボーナスはアクティブではありませんでした。

Thank you very much, osushi, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, osushi!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Pavel and osushi,

We would like to inform you that the Player has already received his withdrawal a few days ago.

Kind Regards,

Dachbet Casino Team

Thank you for your response. Dachbet Casino Team!

Osushi, can you, please, confirm that you have received your funds?

Virtual currency wallet confirmed.

However, we could not confirm receipt of payment.

I can send you a screenshot of the transaction in this wallet.

Please, let us know here as soon as you will receive your funds!

How long do I have to wait?

The casino's withdrawal history shows that the withdrawal was made on August 11.

However, the money has not been received.

I cannot tell you for sure, but if the transaction has already been processed, funds must be in your account in the nearest time. However, if you will not receive them in 7 days, we will try to investigate the issue and try to find the solution. Thank you for your patience!

We have confirmed the payment in virtual currency.

Thank you for your cooperation! !

Thank you for your support of Casino Guru.

仮想通貨での著金を確認(rèn)いたしました。

ご協(xié)力ありがとうごさいました??！

カジノグルのサポートに感謝です。

Dear osushi,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team