The casino delays the withdrawal, every time I write to them in support, they always transfer my messages to the withdrawal managers, but there is no sense in this! They called the terms for the withdrawal of money themselves, and they did not meet these deadlines! Correspondence with support is, where to send tell me!

Dear ownedingup,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your reply, ownedingup. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

This is my first withdrawal attempt at this casino! The coupon I was given for the game was cancelled, and I was left with about $170, with which I had already raised the pot to $500! Later, I deposited $46 in crypto, passed the verification, and staked the money for a withdrawal that continues to this day!

https://ibb.co/X5nG6ff

https://ibb.co/ssQzbSB

Thank you very much, ownedingup, for your cooperation. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, ownedingup!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is not a casino, these are scammers! When I played in this casino, it was written there in black and white, the balance, what can be withdrawn and what cannot! The bottom line is they just blurred my balance, introduced new rules, withdrew $66 instead of the $500 withdrawn and said I was free! The rest of the amount was taken, since the maximum withdrawal is $100. This was not in the rules, I won back the bonus in full, the entire bonus account was taken from me on May 23, and now they tell me that $ 400 is also a bonus balance! THIS IS A FRAUD...

They paid me 66 US dollars, and they tell me that they paid 66 Australian dollars, when my crypto wallet is tied to the US dollar and it is clearly visible that they are also deceiving me for $ 34! The point is not in this trifle, the point is that they lie for their own benefit!

They performed some maneuvers with my balance, out of $500 I had $46 left in the casino and $66 for bitcoin!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you ([email protected]). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team