Hey everyone,

I made a deposit in this casino of 48€ and also got a 48€ bonus. The bonus was non-sticky. When I'd earned 500€, I cancelled the 48€ bonus and had 500€ in raw cash.

I bought the game San Quentin for 400€ and won 3000€.

Now, to my problem, my Mifinity Ewallet, which I also deposited with, is being rejected in my final verification attempt.

This site is demanding a

Mastercard or Visa card, despite the fact that I deposited with Mifinity. And, it was also selected as my withdrawal method.

My documents are being rejected even though I've uploaded them correctly.

I kindly request the help of casinoguru to get my money back. Attached are screenshots.

Thank you

Hey zusammen,

ich habe in diesem Casino eingezahlt & zwar 48€ mit 48€ bonus. Dieser Bonus war Non sticky. Als ich 500€ hatte hab ich den Bonus von 48€ abgebrochen und hatte 500€ raw cash.

Ich habe das Spiel San Quentin gekauft für 400€ und 3000€ gewonnen.

nun zu meinem Problem, in meinem letzten Verifizierungsversuch lehnen sich als mein Mifinity Ewallet ab obwohl ich damit auch eingezahlt habe.

diese Seite verlangt von mir eine

Mastercard oder eine Visakarte, obwohl ich mit Mifinity eingezahlt habe! & es auch als Auszahlungsmethode ausgew?hlt habe

meine dokumente werden als abgelehnt obwohl ich alles richtig hochlade

ich bitte sie darum casinoguru mir zu helfen mein Geld zu bekommen, im Anhang screenshots

vielen dank

Hello SweedMusic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Doggo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? When was the last time you spoke to the casino and what was it about? Did they explain the reason of rejecting your document? Did they ask for a specific card to be verified, if yes, where did they get the information of it?

Looking forward to your answer.

Regards,

Nick

The point was that I couldn't verify myself under their verification process, just now the chat told me that they have all the required documents & I should wait until I'm verified. Can we please drop this complaint? Until I get my money

the review has been running for 3 days with just the verification.

Thanks

Es ging darum das ich mich unter deren Verifizierungsprozess nicht verifizieren konnte, grad eben teilte mir der Chat mit das sie alle ben?tigten Unterlagen haben & ich warten solle bis ich verifiziert bin. K?nnen wir bitte diese Beschwerde auflassen? Bis ich mein Geld bekomme ?

die überprüfung l?uft seit 3 tagen allein nur mit der verifierung.

danke

I'm starting to feel really fooled by the site, they tell me every day to wait. Now you need my mifinity document for the verification, all of a sudden all the documents are there.

I rather have the feeling that they write me every day that I should wait.

Attached are screenshots of this

please urgently help casinoguru.

So langsam fühl ich mich wirklich verarscht von der seite, sie sagen mir jeden tag ich solle warten. Jetzt ben?tigen sie mein mifinity dokument für die verifizierung aufeinmal haben sich doch alle dokumente.

ich habe eher das gefühl das sie mir jeden tag schreiben ich solle warten.

im anhang screenshots dazu

bitte dringend um hilfe casinoguru.

Support Operations - Roberta

July 31, 2023 at 09:57

Hello Julian,

We are contacting you from DoggoCasino Complaint Team.

We understand your frustration and apologize for any inconvenience caused.

We have initiated an investigation into your issue and are working diligently to provide further clarification.

On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.

Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.

However, we acknowledge that it is now the third day since we began reviewing the documentation.

Please know that we always strive to expedite the process as much as possible.

We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.

We invite you to check our site for further information through the following link; DoggoCasino

Should you have any further questions, do reach out we are happy to help via LiveChat or email!

Best regards,

Support Operations - Roberta

Doggo Casino Support Team

This was just sent to me by email, as I said, I uploaded all the documents correctly.

it seems to me that you rather have the hope that i will cancel my payout of 2699€ & gamble away everything that i wouldn't do..

It seems to me that if I don't get in touch with you like the last 2 times I would never get my money..

I thank you casino guru team again and again for helping me to get my payouts in the end, I alone as a player am unfortunately always put off with larger payouts

thank you in advance..

Support Operations - Roberta

July 31, 2023 at 09:57

Hello Julian,

We are contacting you from DoggoCasino Complaint Team.

 

We understand your frustration and apologize for any inconvenience caused. 

 

We have initiated an investigation into your issue and are working diligently to provide further clarification. 

 

On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.

 

Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.

 

However, we acknowledge that it is now the third day since we began reviewing the documentation. 

 

Please know that we always strive to expedite the process as much as possible.

 

We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.

We invite you to check our site for further information through the following link; DoggoCasino

Should you have any further questions, do reach out we are happy to help via LiveChat or email!

Best regards, 

Support Operations - Roberta

Doggo Casino Support Team

dies wurde mir grad eben per email geschickt, wie gesagt ich habe alle dokumente richtig hochgeladen.

mir kommt es eher so vor als ob sie die hoffnung eher haben das ich meine auszahlung von 2699€ abbreche & alles verspiele was ich jedoch nicht tun würde..

mir scheint es eher so das wenn ich mich nicht bei euch melde wie die letzten 2 male ich mein geld niemals bekommen würde..

ich danke euch casinoguruteam immer wieder mir zu helfen meine auszahlungen zu bekommen am ende, ich allein als spieler werde leider bei gr??ere auszahlungen immer hingehalten

danke euch schonmal..

Hello Julian,

We are contacting you from DoggoCasino Support Team.

Our team checked in with the payment provider. Unfortunately it was not processed yet. There can be small delays with the withdrawal.

Apologies for the inconvenience. We will keep you up to date.

Should you have any further questions, do reach out we are happy to help via LiveChat or email!

Best regards,

Dennis

Doggo Casino Support Team

I urgently ask for help, I paid out with mifinity on August 27th, this was canceled

on 31.07 they told me that the money had been transferred to my account, the money has not been in my player account since 31.07 & now this message up there.

I'm just mad now they say they haven't edited it yet. My €2600 are gone from my player account and I'm waiting a total of more than 9 days the same excuse every day..

I urgently ask for help

Hello Julian,

We are contacting you from DoggoCasino Support Team.

 

Our team checked in with the payment provider. Unfortunately it was not processed yet. There can be small delays with the withdrawal.

 

Apologies for the inconvenience. We will keep you up to date.

Should you have any further questions, do reach out we are happy to help via LiveChat or email!

Best regards, 

Dennis

Doggo Casino Support Team

ich bitte drigend um Hilfe, habe erstmal am 27 august ausgezahlt mit mifinity dies wurde abgebrochen

am 31.07 sagten sie mir das das geld auf mein konto überwiesen worden ist, das geld ist seit 31.07 nicht mehr auf mein spielerkonto & jetzt diese nachricht da oben.

ich bin einfach nur sauer jetzt sagen sie sie haben es noch garnicht bearbeitet. Meine 2600€ sind weg von meinem spielerkonto und ich warte insgesammt mehr als 9 Tage jeden tag die selbe ausrede..

ich bitte dringend um hilfe

I have the feeling that they just deleted my money from my player account and say they paid it to my bank but nothing has come yet & now I should wait even though they said a maximum of 5 days

Ich habe das gefühl das sie mein geld einfach von meinem spielerkonto gel?scht haben und sagen sie haben es auf meine bank ausgezahlt doch es ist noch nichts gekommen & jetzt soll ich weiter warten obwohl sie sagten maximal 5 tage

Dennis (DoggoCasino) 

Aug 4, 2023, 11:34 GMT+1 

Hello Julian,

We are contacting you from DoggoCasino Support Team.

 

Our team checked in with the payment provider. Unfortunately it was not processed yet. There can be small delays with the withdrawal.

 

Apologies for the inconvenience. We will keep you up to date.

Should you have any further questions, do reach out we are happy to help via LiveChat or email!

Best regards, 

Dennis

Doggo Casino Support Team

mir fehlen so langsam die worte, bitte dringend um hilfe

Still no money received in my bank.. Urgent help please

Immer noch kein geld auf meiner bank erhalten.. bitte dringend um hilfe

Hello SweedMusic,

We always recommend to wait for the verification and the payout 14 days. As the verification is pending less than 2 weeks, I can only recommend to wait.

Please let us know once it would take longer.

Hello SweedMusic,

We always recommend to wait for the verification and the payout 14 days. As the verification is pending less than 2 weeks, I can only recommend to wait.

Please let us know once it would take longer.

Can be closed, money just came thanks(:

Kann geschlossen werden, geld kam grad danke(:

Dear SweedMusic,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com