Hello.

Except they have a withdrawal limit of up to 500 euros, unacceptable I didn't notice it before registering, my mistake, I have requested withdrawal over 3 days and send messages asking how long it will take and no one will reply. I've reported it since 11/2 in chat and have sent 3 emails. What do I need to do to respond. It's not a weekend. to justify

Thanks

Γει? σα?. 

Εκτ?? του ?τι ?χουν ?ριο αν?ληψη? μ?χρι 500 ευρ?, απαρ?δεκτο δεν το ε?χα προσ?ξει πριν εγγραφ?, δικ? μου λ?θο?, ?χω ζητ?σει αν?ληψη π?νω απ? 3 μ?ρε? και στ?λνω μην?ματα να ρωτ?σω π?σο καιρ? θα π?ρει και δεν μου απαντ? κανε??. Το ?χω αναφ?ρει απ? 11/2 στο chat και ?χω στε?λει 3 εμαιλ. Τι πρ?πει να κ?νω για να απαντ?σουν. Δεν ε?ναι σαβατοκ. για να δικαιολογηθουν

Ευχαριστ? 

Dear Marianthi,

Thank you for submitting your complaint and I am sorry to hear about your withdrawal difficulties. Could you please answer a few questions, so that I can fully understand what the reason for the delay might be? Is this your first withdrawal? What method did you use? Also, what was the last information you received from the casino?

Also, have you completely passed the casino verification process (KYC)? If not, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

Good morning.

I have been properly identified since the beginning of my registration

The withdrawal order was given after casino advice via ecopayz After repeatedly complaining about the luck of my withdrawals we replied that they had a problem with ecopayz and to choose skrill which method did not appear to me. There was constant communication until it was corrected and I canceled the withdrawals and promoted them via skrill.

I was only paid 500 euros and the rest are due from 12/2/20.

Thanks

Καλημερα σα?.

Εχω ταυτοποιηθει κανονικα απο την αρχη τη? εγγραφ?? μου

Η εντολη αναληψη? δοθηκε κατοπιν συμβουλη? του καζινο μεσω ecopayz  Μετα απο συνεχει? οχλησει? μου για την τυχη των αναληψεων μου  μου απαντησαμε  οτι εχουν προβλημα με το ecopayz και να διαλεξω skrill η οποια μεθοδο? δεν εμφανιζοταν σε μενα. Εγιναν συνεχει? επικοινωνιε? μεχρι που διορθωθηκε και   ακυρωνω τισ αναληψει? και τι? προωθησα μεσω skrill.

Μου προχωρησανε μονο τα 500 ευρω και παραμενουν τα υπολοιπα απο 12/2/20.

Ευχαριστ?

Hi Marianthi,

Thanks for the reply. I have contacted the casino representative regarding this issue and hopefully, they will get back to us soon.

Regards,

Good morning,

We feel sorry for the inconvenience which you had with a withdrawal's methods. During that time we really had some temporary technical problems with Ecopayz withdrawal method and that is why we offered another way of  withdrawal - Skrill.

Our financial department sent you a schedule of withdrawal and it was paid out in accordance to the schedule without any delays (14.02,17.02.,19.02., 21.02.)

All withdrawals were made in accordance with our Terms & Conditions ( Item 8: Payment rules)

On the moment, the technical problem with Ecopayz withdrawal method is decided and you can use this method for any further withdrawals. In case you make a decision to come back and to make a deposit - our casino is ready to offer you some personal bonuses for the inconvenience which you might had.

Best wishes,

DozenSpins Team

Dear Marianthi,

Could you please confirm for us if you received your funds? Many thanks

Dear Marianthi and Dozen Spins Casino,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.