Hello. I played there, paid a total of 180 50 bank account 130 via paysafe. Now I've won 750 euros and it won't be paid out to me.

I should upload everything I did, something different came up every time, chat blocks me.

Last statement was I should upload the 50 paysafe, but it was a 100.

I split them, but he didn't understand that you can do that, so the chat was broken off. I can't get any further now. I play in some casinos and am also vip at some, but that's the worst so far despite the mga license.

Hallo. Ich habe dort gespielt , insgesamt 180 eingezahlt 50 Bankkonto 130 über paysafe. Nun habe ich 750 Euro gewonnen und es wird mir nicht ausgezahlt.

Ich sollte alles hochladen was ich auch tat , jedesmal kam was anderes , chat blockt mich.

Letzte Aussage war ich soll die 50 er paysafe hochladen, es war aber eine 100.

Ich hab die gesplittet aber das hat er nicht verstanden das man das kann , darauf wurde der chat abgebrochen. Ich komme nun nicht mehr weiter .Ich spiele in einigen casinos bin auch vip bei manchen aber das ist bis jetzt das schlechteste trotz mga Lizenz.

Dear Normen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please, be aware that most casinos take KYC very seriously in order to send the winnings to the right player.

I am not sure what you mean by the split of the payment. Could you please explain it in more details?

Could you, please, forward any relevant communication between you and the casino to [email protected]? (Or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dux has now paid off. thank you

Dux hat mittlerweile ausgezahlt. Danke

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.