KYC - Biggest shit because there is !!

3 weeks ago I won € 290 at this shit casino Emojino !!!

they blocked the money for me,

The reason for this is that I failed the kyc verification by the security department !!!!!!!

The funny thing is that there were already such problems with me but it was completely different I was offered a 2nd chance !!!!! Here is the third that I don't get a 2nd chance

And I noticed that I was only delayed within the week by sending me an email that it won't work and suddenly you get a message after one day that it works, if you go there you will be notified again that it doesn't work and that in 2 weeks 2-3 times you can see documents because I am well equipped if a document is missing I will send it immediately

have the same problem here from a member who also had this problem with emojino and got it solved here.

honestly, my lawyer could turn on, but when you look at the sum you already think about it, honestly as the last option I will do it.

KYC - Gr?sster Scheiss denn es gibt !!!!

habe vor 3 wochen 290€ gewonnen bei diesem scheiss casino Emojino !!!

das geld haben die mir gesperrt,

grund dafur sei das ich bei der Verifizierung kyc bei der sicherheitsabteilung durchgefallen bin !!!!!!! 

das lustige ist das es solche probleme schon bei mir gabs aber da war das ganz anders mir wurde eine 2. chance angeboten !!!!! Hier ist das dreisste das ich keine 2. chance bekomme

Und mir ist aufgefallen das ich inerhalb der wocjen nur aufegehalten wurde indem die mir einmal eine email schicken das es nix wird und aufeinmal bekommst du eine nachricht nach einem tag das es doch klappt, geht man da ein wird man wieder benachrichtigt das es doch nicht geht und das in 2 wochen 2-3 mal k?nnt ihr an denn dokumenten sehen bin gut ausgerüstet wenn ein dokument fehlen sollte werde ich es sofort schicken 

habe das gleiche problem hier von einem mitglied der auch bei emojino dieses problem hatte und es hier gel?st bekommen hat.

ganz ehrlich k?nnte meinen anwalt einschalten aber bei der summe denkt man schon nach,ganz ehrlich als letzte Variante werde ich es tun .

Dear Kerpeten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Have you received any explanation from the casino about what is wrong with your documents? Also, could you please clarify why the casino claims this?:

If there is any other communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Thank you very much in advance for your reply.

Best regards,

Kristina

have only one account and have not broken the rules and after I say that I have an account, I am accused of something else. Therefore, slowly I think that they do not want to give me my profit

habe nur einen account und habe nicht die regeln gebrochen und nachdem ich dennen sage das ich einen account habe wird mir was anderes vorgeworfen.deshalb langsam glaub ich das die mir meinen gewinn nicht geben wollen

Thank you for your reply, Kerpeten. Please note, that in the screenshot the casino claims, that two people used one account, not that you have created multiple accounts. Could you please confirm, that you have always been the only person using your account?

Yes, I can confirm that it is only used by one person

Ja ich kann best?tigen das es nur eine person benutzt

Thank you very much Kerpeten for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kerpeten,

I looked at your complaint and will do my best to help you. I would like to invite Emojino Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear Kerpeten and Casino Guru Team!

We’ve got some information from the 3rd party company which is responsible for the document verification. And we happened to know that 2 different people tried to pass the liveness check verification. According to our Terms&Conditions and exactly to paragraph 4.:

"You agree that all information that you give us, such as but not limited to, valid identification, date of birth, address, email, and a clear passport/ID card photograph, during the term of validity of this agreement is complete, true, correct and that you will immediately notify True Flip of changes of such information or change such details by yourself on the Website. You are hereby notified that We carry out verification procedures and that Your Account may be immediately blocked for access or closed if We suspect that You have supplied Us with false or misleading information."

So we’ve made a decision to close the account of the user Kerpeten as the user violated our T&C but we let withdraw the last deposit.

So once it’s done, the account will be closed with us permanently.

First of all, I would like to mention again that I am using an account on my own.

it could be that my son has crept too far, you know that you are 51 years old and speak very little german, so i need the help of my son there is no more.

Erstens erw?hne ich nocheinmal ich bleibe dabei das ich alleine ein account benutze.

es k?nnte sein das mein sohn zu schliche gekommen ist wissen sie bin schon 51 jahre alt und spreche sehr wenig deutsch und von daher brauch ich die hilfe von meinem sohn mehr gibt es nicht.

At emojino casino

I talked to my son at the kyc, he first tried to record because I couldn't and he wanted to show me that

if that is the problem i just say ridiculous to take advantage of emojinos' side out of other ignorance.

An emojino casino

habe mit mein sohn gesprochen bei der kyc hat er erst sich versucht aufzunehmen da ich es nicht konnte und er mir das zeigen wollte

wenn das das problem ist sage ich nur l?cherlich von emojinos seite aus anderer nicht wissenheit direkt auszunutzen.

I suspect that would be the problem why I am not getting my payout

Ich vermute das w?re das problem warum ich meine auszahluNg nicht bekomme

Dear Emojino Casino,

I would like to ask you for evidence that 2 different people tried to pass the liveness check verification. My email: [email protected]

not everyone is perfect, or let's put it another way, not everyone gets this internet attitude

nicht jeder ist perfekt oder ich sag mal so nicht jeder kriegt dieses internet einstellung

Tha'ts what I meant !!!!!

Sometimes they ignore me by not writing anything back, I don't know what they are up to, I feel so sorry that they simply extend the time, but that doesn't matter to me at all, I will now run after the money through my stubbornness even if it is me my lawyer costs, no problem accept all costs even if it shouldn't be worth it for me, emojino should only lose thereby.

Das meinte ich !!!!!

manchmal ignorieren sie mich in dem sie nix zuruckschreiben,ich weiss nicht was die vor haben, mir kommts so ruber das sie die zeit einfach verl?ngern aber das spielt fur mich überhaupt keine rolle ich werde hinter dem geld jetzt durch meine dickk?pfigkeit hinterherlaufen auch wenn es mich meinen anwalt kostet ,kein problem Nehme alle kosten in kauf auch wenn es mir nicht lohnen sollte,emojino soll nur dadurch verlieren .

Dear Casino Guru Team,

Due to GDPR policies, we are unable to share such personal data with your forum since we don’t have either any legal obligations between our sites or any non-disclosure agreement signed.

But we have such information to our licensee, which may help us to resolve this situation, in case if the customer will contact them directly.

Thank you for your time!

Dear Emojino Casino,

unfortunately, in that case, I must inform you that this case will be closed as unresolved (insufficient evidence) what will have a negative effect on your rating. Let me know if this is your final decision, please.

You can see they just drag it on

I will leave my data free in this case

Da sehen sie die ziehen das einfach in die l?nge

ich lasse meine daten frei fur diesen fall

I'm not contacting or replying quickly like your emojino

Ich kontaktier oder antworte schnell nicht wie ihr emojino

Dear Casino Guru team!

As much as we would like to provide your site with an evidence, violating GDPR policies is not possible for us, as we take it very seriously.

So, you provided us only with one acceptable variant for us, we decided to close this issue as unresolved. Because we are not going to violate GDPR policies.

And we would like to mention one more time, that user can send the complaint to our licensee where we can provide the proof which is needed to solve this issue.

Email is out and I am curious what they will do now.

i didn't win 3000 € to all members of casino guru 290 € yes 290 €

I will keep you informed when the evidence arrives at me, but I am convinced that what has been misunderstood in any case, I am still curious how quickly my email will be answered

Email ist raus bin gespannt was sie jetzt raushauen.

ich habe keine 3000€ gewonnen an alle mitglieder von casino guru 290€ ja 290€

ich werde euch im laufenden halten wenn der beweiss bei mir ankommt,ich bin aber uberzeugt davon das das aufjedenfall was falsch verstanden wurden ist bin noch gespannt wie schnell meine email beantwortet wird

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: [email protected]

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.