Withdrawal of 100 on BITCOIN at 08-09-2021 21:49

Withdrawal of 276 on BITCOIN at 14-09-2021 03:37

i have 2 pending withdrawals and they playing with im not any greedy person or any unVerified Profil. my profile is 100% verified.   

im still waiting for 2 withdrawal , they dont even answer to me anymore , and when they do they keep saying that till next monday you will get the money , but i can feel that they are trained to lie to me , their answers tend to be slow , and their page says Bitcoin Fast Withdrawal , they have no excuses nothing they just keep saying to me next week and next week . im keep asking Why??? and they keep saying next week. I think i will never get my money and even if i do somehow they are a complete slow and Scam probably corporation. @casinoguru i would really like your help in this cause they have been play a lot of us . thanks everyone for reading this review. 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It was accumulated with a bonus yes . The money im trying to withdraw is the 10x of my first deposit . I have read their rules . Im doing everything right. Also yes this is my first time withdraw from then and the last for sure ??

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello narkomanhs1,

I looked at your complaint and will do my best to help you. I would like to invite Eurobets Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

they told me that my account verification is complete and then all of the sudden that they had delay my payment because im in apartment 1b and i was like excuse me how im verified then ? (There is no section on the profile settings that you can put apartments) but anyway i put the apartment on my profile info which was dumb and for no reason . then they told me after one week of waiting that the bitcoin wallet address that i provide wasnt correct , which is not possible cause i copy paste is from coinbase.com and even so i resend them a new bitcoin address and after

one week they eventually told me

that everything is fine (apartment number and correct bitcoin address And that i will receive my money . But still nothing .. i think they play with me . There is no excuses anymore i want my 2 withdrawals

We would like to ask the Eurobets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

they keep lying and saying the same thing for 28 days . ( we will proccess your payment soon) its due to our bank provider problem

i have at least 50 more print screens that they keep lying over and over again. Proffesional scammers

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.