Please unblock my chat box. 

Dear Eddie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if you had your live chat option disabled or it was an option to chat with other players while betting? Did you receive any explanation from that casino why your chat window has been blocked? I hope we will be able to help you to resolve this small issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Eddie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, I'm  very happy and thanks for your respond  due to the issue live chat been blocked 

.From here I would like to say  SORRY  to whom I have wrote few rude words at the live chat box.  Please forgive me and don't keep those hurting words in the heart. And one more  Sorry from  a million mile  for whom I  had hurt .                                                                                                                                 Thanks

eddiewinwin 

Dear Eddie,

Do I understand it correctly that your problem has been resolved? Can I close the complaint now? Thank you in advance for your reply.

Even if we assume that the issue has been resolved, we’re rejecting this case because the player hasn’t responded to our messages and questions. 

The player can reopen this complaint anytime.

comments from the player:

"I have replied your message few days ago, but unfortunately your behalf informed me that they don't get any respond from me."

Dear Eddie,

I’m sorry, but I haven’t receievd any email or response from you. Would you like to update the status of your complaint? Thank you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.