Page suspended without any contact ... showing I managed to withdraw funds from my account but I have no idea what happened. can anyone help?

Dear dymekmaciej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I regained access to the account, but I have a problem with the withdrawal of funds from the account because they keep rejecting the payment, asking for more documents and I have already sent them all????

Thank you very much, dymekmaciej, for providing all the necessary information. My apology for the delayed response. 

I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear dymekmaciej,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Evobet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Evobet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment? Is there any problem with the player's verification?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear dymekmaciej,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the last option, I recommend that you contact the responsible gaming authority - Curacao Antillephone N.V. and submit a complaint to them ([email protected]). Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, www.kpvfaw.com